Violations Coordinator, Field Services

ServiceLink

11h

About The Position

Are you an individual with experience in loan history and open violation tasks reports? Someone who has experience with code violations, servicing neglect issues and fines/assessments? Do you have exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with your experience. Now is the time to join our team and become a part of something big. A DAY IN THE LIFE In this role, you will… · Respond to phone calls and emails from vendors, clients, and third parties in a timely consistent manner · Support daily interaction with vendors, clients, and third parties while maintaining close relationships to ensure the success of the business · Complete client and vendor tasks · Review loan histories and open violation task reports · Research code violations, servicing neglect issues and fines/assessments · Deal with a variety of clients and investor types for properties that are in a pre or post foreclosure, delinquent loan status WHO YOU ARE You possess … · The ability to work in various proprietary databases doing loan level reviews and entering/updating data · The ability to communicate at all levels, and with clients/vendors; are well spoken and have polished written communication skills · The ability to resolve violations issues · The ability to multitask · The ability to work as an individual as well as a team member · The ability to adapt to constant change with vendors/clients · Adequate computer skills required, uploading and saving documents, sending/receiving emails and to learn new computer systems applications quickly

Requirements

The ability to work in various proprietary databases doing loan level reviews and entering/updating data
The ability to communicate at all levels, and with clients/vendors; are well spoken and have polished written communication skills
The ability to resolve violations issues
The ability to multitask
The ability to work as an individual as well as a team member
The ability to adapt to constant change with vendors/clients
Adequate computer skills required, uploading and saving documents, sending/receiving emails and to learn new computer systems applications quickly
High School diploma or equivalent preferred. Previous office and computer experience
Strong PC and Internet navigation skills
Intermediate typing and Microsoft Office proficiency skills
Strong verbal and written communication skills
Strong analytical, organizational, and multitasking skills
Basic knowledge of mortgage terms
Necessary special training includes client guidelines, and business rules, user review guide, classroom training system and side by side training

Nice To Haves

Previous experience with property management, construction and property insurance a plus
Mortgage servicing and default servicing knowledge and/or experience preferred
Basic understanding of local laws and ordinances regarding property is ideal

Responsibilities

Review loan history from appropriate servicing platforms
Research all code violations and work with agent or necessary jurisdiction to bring property to code compliance
Review, research, and respond to email correspondence as appropriate
Make and receive calls to/from vendors, clients, and third parties as needed
Work with team leadership to execute process improvements
Review violations portfolio and follow up on all related tasks
Work with investor and client representatives in assisting in the resolution of outstanding code violations
Research and analyze servicing neglect issues to determine an appropriate course for resolution
Provide timely reviews of each file affected by a code violation and notate appropriate servicing platform
Document all systems accordingly
Research fines/assessments to date for each file when necessary
Perform all other duties as assigned