Field Services Coordinator (On-Site)

Avenu Holdings LLC•Fort Wayne, IN

2h•Onsite

About The Position

The Field Service Coordinator supports daily operations for company-deployed equipment and technology product lines. This role serves as the primary link between field technicians, service vendors, project management, corporate teams, and customer locations. The coordinator schedules service activity, assists technicians with troubleshooting, and coordinates installations and projects from start to finish.

Requirements

Experience in dispatch, logistics, technical support, or field service operations preferred
Basic computer skills and familiarity with CRM or ticketing systems (Salesforce preferred)
Strong organizational and multitasking skills in a fast-paced environment
Clear written and verbal communication
Problem solving and attention to detail
Comfortable supporting technicians over the phone

Responsibilities

Dispatch and schedule technicians for service calls, installations, relocations, and upgrades
Answer technician calls and provide first-level troubleshooting and guidance
Escalate technical issues to internal teams when needed
Coordinate new installations with project management, corporate teams, vendors, and customer locations
Track field projects, retrofits, and equipment upgrades
Review service notes and photos to confirm equipment is operational before closing work orders
Arrange shipment of parts, materials, and decals to technicians
Coordinate ISP installs, network changes, and third-party electrical or data vendors
Support PCI compliance activities, security procedures, and vendor onboarding
Maintain records, trackers, and site information in internal systems (Salesforce)
Conduct site surveys and assist with ADA or location modification requests
Schedule and maintain communication with service vendors and cash vendors as needed
Perform other duties as assigned