Village Coordinator

Hope Solutions•Richmond, CA

9d•Hybrid

About The Position

Hope Solutions, founded in 1991, is a non-profit agency dedicated to providing permanent housing and vital support services to homeless or at-risk families and individuals in Contra Costa County. Our mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals. We envision a world where everyone has a place to call home and the support of a strong community to live with dignity and reach their full potential. We are committed to inclusivity, excellence, integrity, respect, compassion, and humility. We are seeking an energetic, dedicated, flexible, and responsive Village Coordinator for the Tiny Village Spirit (TVS) program who is committed to supporting our clients' needs. We are looking for compassionate, service-driven individuals who believe in the potential of others and thrive in a collaborative, community-based environment. The Village Coordinator provides case management, housing navigation, advocacy, and financial support to help clients achieve safe, stable housing and maintain housing stability within a supportive community setting. This role also involves supporting the day-to-day operations of the Tiny Village site, including property management duties such as unit readiness, coordinating move-ins/outs, monitoring site conditions, and managing maintenance requests to ensure a safe, clean, and well-maintained living environment. The Village Coordinator collaborates with interdisciplinary team members and community partners to provide coordinated, client-centered care, supporting program goals of reducing homelessness, promoting housing stability, and fostering a safe and supportive community.

Requirements

Knowledge of and belief in “Housing First” philosophy and strategies.
Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
BA degree in social work or related field; equivalent experience will be considered.
Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
Knowledge or willingness to learn HUD requirements, including tenant certifications and/or experience working with HUD-funded properties.
Outstanding written and verbal communication skills.
Computer proficiency in the use of Microsoft and database applications.
Must have an operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
Must pass LiveScan screening and TB test.

Nice To Haves

Bi-lingual in English/Spanish preferred.

Responsibilities

Meet with identified clients to complete housing needs assessments and create plans for obtaining safe, sustainable housing.
Assist with data entry, rental subsidy, program incentive tracking for program participants, and tracking/reporting program data.
Assist Team members on an as-needed basis with assessing client needs and service planning.
Assist clients with “document readiness” (gathering and maintaining verification documents required for housing applications).
Research and identify housing opportunities for clients as requested or needed.
Assist clients in identifying and seeking desirable, appropriate housing options and mitigating screening barriers.
Provide applicants with housing-related resources necessary to obtain and sustain housing placement, including information regarding tenant/landlord rights and responsibilities.
Partner with Department staff and other community partners as needed to ensure coordination of care.
Transport clients to meet with prospective landlords, complete housing applications, and inspect potential units on an as-needed basis.
Apply knowledge of residential leases to educate clients regarding their rights and responsibilities.
Ensure unit vacancies are filled within 45 days, non-urgent repairs are completed within 2 weeks, repair costs are kept within annual budget guidelines, and landlords are contacted with reports after unit inspections.
Ensure timely and high-quality maintenance of units, overseeing and inspecting work to ensure it is completed to a high standard.
Assist with resident intake/certification/verification paperwork.
Maintain contact with housing applicants and work collaboratively to assist in managing the assessment and intake process for housing applicants.
Ensure completion of lease agreements with residents, providing a careful and detailed review of the agreement, house rules, etc.
Ensure smooth move-in for new residents, including furnishings, keys, instructions on using appliances, and any needed information specific to their unit, including introducing an on-site property manager, if applicable.
Manage resident complaints and issues.
Calculate resident rents per program requirements, process tenant rent payments, and address late payments in collaboration with other Property Management and Support Service staff.
Maintain good working relationships with landlords/owners who lease to Hope Solutions.
Work with community partners to assess housing barriers and the needs of clients experiencing homelessness who are eligible for services.
Maintain key relationships with community service providers, Probation referral sources, and Coordinated Entry programs.
Develop outreach and marketing strategies to identify landlords and build housing inventory.
Present to interested parties: target audiences will vary but may include faith communities, rental associations, board and care facilities, elected officials, and property management companies.
In partnership with Hope Solutions, brokered housing and property management staff collaborate regarding shared housing resources.
Provide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing.
Create and maintain consistent verbal and written communication channels between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors).
Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.
Professionally represent Hope Solutions in all circumstances.
Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
Complete required administrative paperwork and reports in a timely and accurate manner.
Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
Document all services provided in a timely manner.
Assist with data generation for reports and funding applications as needed.
Perform other duties and responsibilities as assigned.
On-call, after-hours, and backup work may be required.