Villa Services Courier - Aria
About The Position
Join the team as a Villa Services Courier at Aria, where you’ll play an important role in supporting the luxury experience for our VIP and Villa guests. In this fast-paced role, you’ll assist with a variety of errands and requests while helping deliver seamless, elevated service behind the scenes. Working throughout one of the most iconic luxury resorts in Las Vegas, you’ll support VIP operations with professionalism, efficiency, and attention to detail while helping create memorable experiences for our most valued guests. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
Requirements
- Must be 21 years of age or older
- Six (6) months of prior relevant Guest Service experience, preferably in Limo and/or Transportation Services
- Currently hold a valid Driver’s License
- Ability to drive manual and automatic transmission vehicles
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
- Must be able to work various shifts, including weekends and all holidays
Responsibilities
- Proactively provide refined luxury service to ensure guest satisfaction
- Meet the demands of a fast-paced environment by using sound judgment and the ability to multitask
- Run errands for the Transportation Department, VIP, and Villa guests, including picking up show tickets from other properties and completing personal shopping requests
- Handle cash accurately for guest payments, products, and services
- Anticipate guests' needs, respond promptly, acknowledge every guest, and maintain positive guest relations at all times
- Be knowledgeable about all hotel services, features, and local attractions to accurately answer guest inquiries, own all requests and complaints, resolve issues immediately, and follow up to ensure guest satisfaction
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
