Video Teller (Bilingual Spanish) Part Time 20 (2pm-7pm shift)

Summit Credit Union•Village of Cottage Grove, WI

6d•Onsite

About The Position

At Summit Credit Union, we’re looking for a passionate, bilingual communicator to join our team as a part time 20 hour per week Video Teller, where you’ll connect with members in real time, solve problems, and make managing money easier, more effective, and yes—more fun! This role involves being the friendly face (via video!) that members trust for everyday banking, processing transactions with accuracy and efficiency, spotting opportunities to improve members’ financial lives and referring them to teammates who can help, using multi-factor authentication to keep members safe, and hitting service and sales goals with the help of structured training and coaching. Success in this role means members leave every interaction feeling supported, informed, and empowered, building long-term relationships, growing professionally through development opportunities, and helping the company stay compliant with regulations.

Requirements

High school diploma or equivalent.
At least one year of customer service or sales experience.
Bilingual fluency in Spanish and English.
Strong interpersonal skills and a positive, professional demeanor.
Basic Microsoft Office and math skills.

Responsibilities

Be the friendly face (via video!) that members trust for everyday banking.
Process transactions with accuracy and efficiency.
Spot opportunities to improve members’ financial lives and refer them to teammates who can help.
Use multi-factor authentication to keep our members safe.
Hit service and sales goals with the help of structured training and coaching.
Help us stay compliant with regulations.