Video Teleconference Technician

Chenega Corporation • Washington, DC

4h • Onsite

About The Position

The Video Teleconference Technician provides support for SSP Information Operations AV/VTC equipment, including CODECs, AV/VTC network connections and controllers, wired/wireless interfaces, audio controllers, data interfaces, Cable TV, CCTV, other miscellaneous AV/VTC equipment, and other commonly used peripherals within the government computing environment.

Requirements

• Associate’s degree or higher from an accredited institution and 3+ years of experience OR High School Diploma or GED equivalent and 5+ years of experience
• IT certifications: CompTIA Certification A+, Network+ or Security+ Cisco/Tandberg technician training
• Secret clearance required
• The ability to make informed, independent decisions ensures that VTC systems remain operational, secure, and aligned with the organization's goals and requirements.
• Knowledge of Audio-Visual Technology
• Knowledge of Automation and Enhancement

Nice To Haves

• Knowledge of Cisco Call Manager and VOIP connections preferred
• Knowledge in installing, troubleshooting, servicing, and repairing video conferencing equipment and components, cables, connectors, and peripherals on a variety of network configurations preferred
• Installing and maintaining baseline VTC system configurations preferred

Responsibilities

• Set up administrator and service accounts for SSP network desktop and conference room VTC devices.
• Update and maintain AV/VTC deployments using government-supplied and/or other approved hardware, subsequent upgrades/patches/versions/releases, and AV/VTC unique applications.
• Ensure compliance as outlined in the AV/VTC Security Technical Implementation Guide (STIG) on all SSP Information Operations AV/VTC setups.
• Provide Standard and Advanced AV/VTC support for hardware and software configuration, troubleshooting, and problem resolution enterprise-wide.
• Provide technical support for AV/VTC update software installation and configuration issues and provide resolution.
• Input, update, and maintain trouble tickets using the Heat Helpdesk Software application.
• Independently diagnose and resolve complex technical issues related to VTC equipment and software, ensuring minimal disruption to scheduled meetings.
• Make real-time decisions during critical situations, such as technical failures during important video conferences, by troubleshooting and implementing quick fixes.
• Provide oversight to VTC operations to ensure they comply with industry standards and regulations, making decisions to align with legal and security requirements.
• Other duties as assigned.

Benefits

• professional development
• on-the-job learning experiences
• formal development programs
• well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree