Video Review Analyst

Tidal Wave Auto Spa • Thomaston, GA

3d • Onsite

About The Position

This role is responsible for monitoring and evaluating video footage of employee activities to ensure adherence to company policies, procedures, and safety standards. This position plays a key role in upholding operational excellence, identifying performance trends, and supporting ongoing improvement across the organization.

Requirements

• High school diploma or equivalent required.
• Good understanding of safety practices, customer service standards, and operational workflows in the car wash industry (or willing to learn).
• Strong attention to detail and ability to remain focused for extended periods of time.
• Excellent observational skills with the ability to identify safety and procedural issues from video footage.
• Ability to work independently while maintaining high standards of accuracy and consistency.

Responsibilities

• Review and evaluate video footage of employee tasks and workplace activities.
• Evaluate employee performance against established criteria, including safety practices, operational procedures, and behavioral expectations.
• Ensure all reviews are conducted objectively, consistently, and in alignment with internal standards.
• Maintain confidentiality, outside of this department, and professionalism while reviewing sensitive footage and employee behavior.
• Complete and submit evaluations within established deadlines.
• Participate in calibration meetings and regular check-ins to ensure consistency in scoring and evaluations.

Benefits

• PTO is based on the company’s PTO policy.
• Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
• Eligibility for 401(K), subject to plan terms.
• Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
• Company-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED