Video Monitoring Technician

Mass General Brigham • Cambridge, MA

1d • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Requirements

• High School Diploma/ GED
• Effective verbal, electronic and written communications skills using the English language.
• Computer proficiency required.
• Microsoft office applications preferred with ability to learn new software.
• Maintain variable work schedule to meet department needs. (evenings and nights, holidays, weekends and travel).

Nice To Haves

• Highly developed communications and interpersonal skills, working with diverse population.
• Work independently, be self-directed and contribute as a member of a team.
• Anticipates challenges and develops and implements strategies for addressing them.
• High level of service delivery.
• Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
• Attention to detail.

Responsibilities

• Provides continuous observation and surveillance of assigned patients.
• First line of action is to verbally redirect the patient from engaging in at risk behaviors.
• Summons the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate)
• Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.
• Demonstrates understanding and proficiency of the use of the Video Monitoring (VM) software.
• Maintains visual observation at all times.
• Verbally redirects patient over digital 2-way audio device that is in patient room.
• Immediately summons the nursing staff it the patient requires assistance.
• Demonstrates the knowledge and skill necessary to provide the appropriate care to this patent population based on the patients individualized treatment plan as delegated by the RN.
• Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment.
• Provides patient with explanations as necessary, but does not consul or provide opinions.
• Demonstrates behaviors in line with Service Excellence.
• Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.
• Participates in a collaborative identification and reporting of patient safety issues.
• Assures patient environment safety.
• Seeks assistant with removal of any potential safety hazard from room and reports findings to RN.
• Demonstrates safe work practices and attitudes, follow safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Dedicated attention to observing patients with no outside distractions (no answering of phones unless calls to monitor station, etc.).
• Staying connect with audio by never taking off the headset.
• Never leave monitor station unattended. If you need to step away, call for backup first.
• No food or drink in patient care areas.
• Keep your workplace clean and tidy.
• No cell phone use in patient care areas.
• Maintain required documentation.

Benefits

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses as applicable
• recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED