Video Monitoring Technician - Spaulding

Mass General Brigham • Cambridge, MA

2d • $18 - $24 • Hybrid

About The Position

The Spaulding Rehabilitation Hospital Corporation, part of Mass General Brigham, is seeking a Video Monitoring Technician to provide continuous observation and surveillance of assigned patients. This role is crucial in ensuring patient safety by monitoring for at-risk behaviors and promptly summoning nursing staff when assistance is needed. The technician will utilize Video Monitoring (VM) software and a two-way audio device to interact with patients and maintain constant visual observation. This position requires dedication to patient care, adherence to hospital policies, and participation in safety programs.

Requirements

• High School Diploma/ GED
• Effective verbal, electronic and written communications skills using the English language.
• Computer proficiency required.
• Maintain variable work schedule to meet department needs. (evenings and nights, holidays, weekends and travel).

Nice To Haves

• Microsoft office applications preferred with ability to learn new software.
• Highly developed communications and interpersonal skills, working with diverse population.
• Work independently, be self-directed and contribute as a member of a team.
• Anticipates challenges and develops and implements strategies for addressing them.
• High level of service delivery.
• Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations.
• Attention to detail.

Responsibilities

• Provides continuous observation and surveillance of assigned patients.
• First line of action is to verbally redirect the patient from engaging in at risk behaviors.
• Summons the nursing staff if the patient requires assistance by communication device or STAT Alert Alarm (if appropriate).
• Maintains visual observation at all times.
• Verbally redirects patient over digital 2-way audio device that is in patient room.
• Immediately summons the nursing staff it the patient requires assistance.
• Demonstrates the knowledge and skill necessary to provide the appropriate care to this patent population based on the patients individualized treatment plan as delegated by the RN.
• Participates in hand-off of pertinent information/behavior about assigned patients when arriving on unit and upon completion of shift assignment.
• Provides patient with explanations as necessary, but does not consul or provide opinions.
• Demonstrates behaviors in line with Service Excellence.
• Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.
• Participates in a collaborative identification and reporting of patient safety issues.
• Assures patient environment safety.
• Seeks assistant with removal of any potential safety hazard from room and reports findings to RN.
• Demonstrates safe work practices and attitudes, follow safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Maintains required documentation.

Benefits

• Shift Differentials
• comprehensive benefits
• career advancement opportunities
• differentials
• premiums
• bonuses as applicable
• recognition programs

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED