Video Content Creator, Customer Education

Harvey

1d

About The Position

At Harvey, the company is transforming legal and professional services using frontier agentic AI and an enterprise-grade platform. They are a fast-scaling company with over 1000 customers in 60+ countries, strong product-market fit, and world-class investor support, actively defining a new category. The team is described as sharp, motivated, and deeply committed to the mission, operating with intensity and taking ownership of problems from early thinking to long-term outcomes. They stay close to customers and work together with urgency and care. The company invites individuals who thrive in ambiguity, push for excellence, and want to shape the future of work.

As a Video Content Creator on the Customer Education team, this role is critical in helping customers learn to use and master Harvey. Reporting to the Customer Education Strategist Lead, the creator will own the end-to-end creation of customer-facing educational video content, including storyboarding, scripting, voiceover, editing, and publishing. The role involves close collaboration within the Customer Education team and with the existing Video Content Creator to ensure consistent production standards and visual voice. Additionally, the creator will partner with Subject Matter Experts like Legal Engineering and Product to ensure technical accuracy. This is an exciting opportunity to be an early video creator, shaping the visual voice of the customer education experience and driving engagement through clear, creative, and scalable video content.

Requirements

• 2-4 years of experience creating and producing educational or instructional video content for SaaS or technology products.
• Comfortable producing in rapid release cycles, creating multiple videos each week, and adaptable when priorities shift or new content needs emerge.
• Proven ability to explain complex technical concepts through engaging, visual storytelling.
• Proficiency with tools such as Loom, Adobe Premiere, ScreenStudio, or similar platforms for video capture, editing, and collaboration.
• Experience leveraging AI-driven tools to expedite video creation and maintain high output quality.
• Strong creative and technical editing skills (voiceover, pacing, visual clarity, audio balance).
• Deep understanding of instructional design principles and how to translate them into video.
• Excellent attention to detail, organization, and ability to manage multiple video projects simultaneously in a fast-moving startup environment.
• Collaborative mindset with experience partnering cross-functionally with Product, Marketing, and Customer Support teams.

Responsibilities

• Develop high-quality, engaging, and instructional videos that teach customers how to use and maximize Harvey.
• Drive the full production lifecycle—from storyboarding and scripting to screen capture, voiceover, editing, and publishing.
• Create a diverse range of video formats including product walkthroughs, workflow deep dives, short-form videos, and motion graphics explainers.
• Incorporate storytelling and clear instructional design principles to ensure concepts are approachable and memorable.
• Leverage AI-driven video creation tools to streamline production and meet fast-paced content goals.
• Maintain a consistent brand voice, tone, and visual identity across all video content.
• Regularly update videos to align with new product releases or feature updates, ensuring accuracy and relevance.
• Experiment with new formats, visuals, and techniques to enhance comprehension and accessibility.
• Ensure all videos meet high production and accessibility standards (captions, pacing, clarity).
• Work closely with Product, Legal Sales, and Marketing to ensure content accuracy and alignment across touchpoints.
• Collaborate with Go-to-Market Enablement to ensure videos are surfaced effectively to internal teams.
• Participate in review cycles with subject matter experts to validate messaging and technical details.
• Contribute to team style guides and process documentation, helping capture and codify production standards as the content library scales.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed