Victims Services Assistant

State of Oklahoma•Oklahoma City, OK

1d•$33,000 - $40,000•Onsite

About The Position

Under the direction of the Victims Division Director, this position is responsible for providing administrative support to the Oklahoma Crime Victims Compensation Program and the VOCA Assistance Program in the Victim Services Division.

Requirements

A minimum of two years of experience in an office environment.
Excellent communication skills (oral and written).
Excellent adaptability skills.
Superb listening skills, patience, and empathy are critical.
Qualified individuals must possess proper self-care techniques to manage stress and have crisis response experience or experience in working with victims of violent crime.
Excellent work ethics and interpersonal skills.
Four years of experience in a legal or social services related field; or a combination of education in Victim/Survivor Services and experience in the victims field.
Self-disciplined with excellent organizational skills.
Excellent computer, writing, spelling, data entry, and typing skills.
The ability to remain calm with people in crisis and get along with a variety of people from different backgrounds.
The ability to learn quickly.
The ability to maintain confidentiality and disassociate self from the effects of listening to and reading of graphic crime information.

Nice To Haves

Associate degree preferred, although substantial relevant experience may substitute for education at the discretion of the Executive Coordinator.

Responsibilities

Answer incoming calls to the victims’ division and redirect calls as necessary
Answer general questions from the public regarding the victims’ compensation and assistance programs
Assist victim/witness personnel and service providers with claim status information
Serve as liaison between Victims Services and the customer support team of the OK VCPMS claims management system
Provide technical support to victims for online application procedures
Provide technical support to victim-witness staff for utilization of OK VCPMS claims management system
Maintain data log of online application portal for Performance Measurement Tool
Monitor claim status information to ensure it is updated on the DAC website
Inform victims of crime of various resources that may be available to them statewide
Provide claim assistance to walk-in visitors
Assist with the processing of deposits for the division
Monitor statutorily cancelled warrants for reimbursement to the program
Perform Criminal/Civil Case Reviews
Maintain monthly VCA reports log and follow up as needed
Enter acknowledgment letter responses
Process incoming and outgoing mail
Scan all relevant incoming mail
Save and print submitted online claims
Update addresses for victims and service providers
Provide backup for claim entry procedures
Assist with filing duties
Maintain monthly activity log
Mail claim forms to victims or victim’s family as requested
Mail brochures/posters as requested
Review incoming medical bills to determine if a claim on file and forward to advocate or mail Victims Compensation information to the victim
Assist with various mailings and perform other duties, as directed