Victim Services Support Specialist

KACE•Washington, DC

1d•Onsite

About The Position

The U.S. Postal Inspection Service (USPIS) protects postal customers by safeguarding the nation’s mail system through the effective use of prevention, mail screening, and investigative programs. The Victim Services Support Specialist will provide basic telephone-based “victim services” and execute procedures to identify and remove mail associated with fraud schemes.

Requirements

Knowledge of community resources and agencies that serve victims of crime.
Ability to establish and maintain effective working relationships with other professionals, federal, state, and local agencies, victims, attorneys, law enforcement agents, and representatives from non-governmental service agencies.
Ability to converse with potential elderly victims telephonically.
Ability to communicate orally and in writing is sufficient to express thoughts and ideas to a variety of people.
Proficiency conducting research on the internet and commercial as well as public databases.
Ability to work with minimal direct supervision.
Experience supporting the preparation of a final work product.
Proficiency with Microsoft Excel, Access, Word, Teams, and SharePoint.
Must be a U.S Citizen or Legal Permanent Resident.
Favorable credit check for all cleared positions
Successfully passing a background investigation including drug screening.
Residency requirement - 3 consecutive years in the last 5 years.

Nice To Haves

Experience providing Victim Services desired in support of civil and/or criminal investigations desired.
A Bachelor's degree from an accredited college or university in behavioral or social science, or a discipline related to the victim assistance field, including but not limited to: Criminal Justice, Social Work, Counseling, Human Services, or Psychology is desired.
A minimum of 5 years work experience, preferably in the field(s) of Victim Services or Social Work.

Responsibilities

Initiate contact with victims to obtain their cooperation in resolving suspect fraud mailings.
Provide support and advice to resolve financial and logistical issues associated with being a victim of crime. This includes but is not limited to: referrals for victim services such as counseling and support groups, assistance with crime victim compensation applications, providing restitution information, coordinating the USPIS verification of victimization for state compensation program officials, transition of victim assistance responsibilities to the United States Attorney, Victim-Witness Coordinator following indictment.
Complete assigned tasks to ensure completion within required time frames to support the criminal or civil investigation, as appropriate; assist Postal Inspectors with developing intelligence for criminal investigations; prepare initial investigative research; compile basic background information to include, but not limited to, researching all pertinent records and other data.
Responsible for documenting and reporting interactions and conversations with victims.
Generating reports that present clear and concise representations of the information gathered; and disseminating information as required by the assigned task(s).