Victim Compensation Claims Advocate

Commonwealth of Massachusetts•Boston, MA

4d•Hybrid

About The Position

MOVA is seeking a mission-driven, trauma-informed advocate with direct service or social service experience to join our Victim Compensation team. Language capacity in Spanish, Haitian Creole, or Mandarin is preferred. Reporting to the Deputy Director, the Victim Compensation Claims Advocate assists victims of violent crime and providers with the process of receiving compensation for expenses directly related to the crime according to the Massachusetts General Laws c. 258C and the related regulations. The Claims Advocate also provides referrals to other service providers as needed. The Claims Advocate works with providers, law enforcement, and related stakeholders to obtain and process necessary documentation to provide compensation in a timely manner. The Claims Advocate is committed to providing trauma informed and equitable access to victims of crime. The Claims Advocate must be mission-driven, an effective communicator, and detail-oriented, with experience providing exceptional customer service, following multi-step processes, and effective record keeping.

Requirements

Minimum of two years of relevant professional work experience; a degree may substitute for up to one year of professional work experience
Prior experience providing trauma informed assistance and demonstrated resilience in work that includes exposure to vicarious trauma
Experience interacting directly with individuals seeking services or assistance preferably in criminal justice, social service, or medical systems
Knowledge of victim rights, services, and the criminal justice system
Commitment to furthering MOVA’s mission
Effective interpersonal communication skills
Proven ability to maintain confidential information
Ability to multi-task
Exceptional attention to detail and overall organizational skills
Ability to establish and meet deadlines consistently and effectively problem-solve
Demonstrated ability to be a collaborative team player, take initiative, be self-motivated, resourceful, and flexible
Demonstrated ability to work effectively with diverse communities and ensure a culturally relevant and sensitive approach
Knowledge of Microsoft Office Suite, data entry, word processing, or other computer experience
Valid driver’s license and ability to travel within Massachusetts

Nice To Haves

Language capacity in Spanish, Haitian Creole, or Mandarin is preferred.
Experience in claims processing and/or case tracking is a plus
Ability to communicate to victims and survivors in Spanish, Portuguese, Haitian Creole, or Mandarin strongly preferred

Responsibilities

Provide advocacy to ensure equitable access to claimants seeking victims’ compensation
Using the case management system, collect required documentation and expense submissions in support of eligible claims
Communicate with victims, providers, and law enforcement and other state agencies regarding the processing of claims
Verify that expenses are eligible for compensation in accordance with the statute and regulations
Submit claims for approval and assist in post approval processes
Maintain records for all claims
Assist in collecting and entering information needed for payment to providers and claimants
Assist in responding to calls and people walking into MOVA’s office seeking assistance and information
Assist in providing outreach and training to victim service providers across the Commonwealth
Serve as a resource for information about the compensation process for providers who receive compensation payments
Advocate with community providers on behalf of claimants to encourage access to needed services while claims are pending
Collaborate with the Victim Services team to connect victims and survivors to additional resources and referrals