Victim Advocate/ Defensor de Victimas
About The Position
When crisis hits our community, a Victim Advocate is often the first steady, empathetic voice a person hears. This position provides critical, immediate crisis response, emotional support, and social service navigation to individuals navigating the physical and emotional aftermath of a crime or tragedy. Beyond direct crisis outreach, this professional acts as a key operational pillar for the department—helping manage the victim services volunteer program, protecting constitutional victim rights, and maintaining meticulous data tracking to sustain our community-facing programs. If you have a genuine concern for tragedy survivors, a high degree of personal integrity, and the emotional strength to guide people from crisis to stability, we invite you to apply. The Defensor de Víctimas brinda asistencia a las víctimas de delitos o crisis con información sobre sus derechos y proporciona necesidades emocionales y sociales en un esfuerzo por reducir el sufrimiento físico y emocional de la víctima. Esta posición también ayuda a coordinar el programa de voluntariado de servicios a las víctimas y ayuda a mantener registros para el departamento.
Requirements
- At least 5 years of increasingly responsible administrative/professional experience, OR a combination of continuing education (in Human Services, Social Work, Business Administration, or a related field) and experience that demonstrates the required capabilities.
- A valid driver's license and a satisfactory motor vehicle record are required (must be comfortable operating a vehicle routinely across varying mountain road, weather, and lighting conditions).
- Proven capability to control personal emotional responses under high levels of stress, showing deep empathy, sensitivity, and compassion while defusing volatile situations.
- Exceptional verbal and written skills, with a high comfort level in intense telephone interactions. The ability to converse effectively and without judgment with people of divergent ethnic, cultural, and educational backgrounds.
- Quick to comprehend complex court and investigative processes, summarize data into clean reports, and navigate duplicate computer databases accurately.
- Complete comfort working within a 24-hour on-call dynamic.
- Must successfully pass a detailed background investigation, polygraph test, psychological exam, physical evaluation, and drug screen.
- Must not have used illegal drugs within the past 3 years, or marijuana within the past 1 year.
- Must not have been convicted of any felonies or any acts involving domestic violence.
- Application must list the past 10 years of continuous work experience.
Nice To Haves
- Previous employment or volunteer work in Human Services, Public Health, community organizations, volunteer management, or crisis intervention is highly preferred.
- Bilingual proficiency in Spanish and English is highly preferred.
Responsibilities
- Provide 24/7 on-call emotional support, crisis intervention, and immediate safety assessments for victims of crime or sudden tragedy.
- Inform and guide survivors through their constitutional rights under the Colorado Visual Rights Amendment (VRA), tracking case progress and assisting with Crime Victim Compensation applications.
- Help recruit, screen, schedule, and train the department’s volunteer advocate team, facilitating monthly meetings and retention initiatives.
- Review daily law enforcement crime reports to identify victims in need of outreach, maintaining meticulous statistical records, surveys, and database documentation.
Benefits
- Employee housing available.
- Culture of flexibility and support for mental health / wellness.
- Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only).
- Wellness program where you can earn cash or extra days off.
- 15 paid holidays.
- Paid time off (starting at 12 days) and additional medical leave.
- Paid volunteer hours.
- 8% (dollar-for-dollar match) retirement plan.
- Free classes at Colorado Mountain College.
- Eagle County University classes (internal trainings).
- Tuition reimbursement programs.
- Bilingual Pay Incentive.
- Free bus pass.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
