Morgan Stanley Family Office - MSFO Client Coverage, Vice President

Morgan Stanley•New York, NY

12d•$110,000 - $190,000

About The Position

Morgan Stanley Family Office (MSFO) within Private Wealth Management is responsible for delivering solutions to Family Office clients across investment management, administration and specialized service needs. MSFO is a critical partner to the Firm’s top advisors and clients, and works heavily with the Global Investment Office (GIO) and Institutional Securities Group (ISG). Family Office Client Coverage is a senior leadership role who acts as the interface between the Financial Advisor and their MSFO client, and the MSFO Partners across the firm. In this position, Family Office Client Coverage works closely with the Financial Advisor to manage and prioritize client requests, but also proactively propose the full depth of MSFO capabilities relevant to the client unique needs. The role’s paramount priority is to deliver an exceptional and consistent client experience while working with different Advisors. As a strategic partner to the Advisors, Family Office Client Coverage drives the response to complex client requests and navigates the Firm’s organization to deliver the best solution across topics as varied as investment management, asset administration, family governance, estate planning, family office operations, or wealth education to name a few. Comfortable with ambiguity, Family Office Client Coverage knows how to bring together the resources available at Morgan Stanley to address wide-ranging client demands.

Requirements

Exceptional client-facing and interpersonal skills, as well as relationship building skills.
Superior ability to multitask and prioritize requests.
5+ years’ experience in financial services, wealth management and/or business strategy & management and/or other related fields
Bachelor’s degree in business or related field is required
Exceptional client-facing, interpersonal, and client service skills
Strong understanding of investment products across all asset classes
Outstanding team working, relationship building, and cross-collaboration skills
Excellent organization and prioritization skills
High level of attention to detail, with excellent written and verbal communication skills
A track record of success and a demonstrated ability to exercise good judgment and discretion
Series 7, 63, or 66 licenses required or willingness to get within 90 days of hire

Nice To Haves

Experience with Ultra High-Net Worth clients or working within a Family Office is highly preferred

Responsibilities

Partner with Financial Advisors and MSFO Client Development team to identify MSFO clients’ unique needs to facilitate thoughtful and targeted delivery of MSFO capabilities
Liaise with MSFO Client Development team, Client Experience team and Institutional Infrastructure Solutions (IIS) to oversee a smooth transition from the sales cycle through seamless onboarding
Align with Investment Office team to initiate institutional investment process
Establish trust and credibility with the family and/or Family Office through direct interaction to understand and proactively address client needs
Navigate the organization and collaborate across different Subject Matter Experts to help design the best solution to client requests
Memorialize and drive strategic vision for the client relationship based on clients’ current and future needs, informed by best practices across the client peer group
Lead MSFO client working group meetings to ensure effective information sharing and align partners on top priorities and next steps
Share best practices and solved issues with other MSFO Client Coverage Leads to create a consistent standard of care across clients
Provide feedback to MSFO Leadership and MSFO Strategy team on important client updates, particularly those that will inform areas of capability enhancement
Ensure adherence to Firm’s risk and compliance policies by strictly following Legal, Risk, and Compliance guidelines; Monitor overall risk across the MSFO relationship