Vice President, UX

Netskope•Santa Clara, CA

21h•$294,000 - $420,000

About The Position

About Netskope Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope. Summary The tools people use to protect their organizations deserve to be as thoughtfully designed as they are powerfully built. As VP of UX at Netskope, you will own the design experience across our entire security platform — setting the vision, shaping the org, and ensuring that every interaction reflects genuine care for the people who depend on our products every day. Reporting to the Chief Product Officer, you will lead a distributed team of designers, researchers, and UX managers, translate design quality into business outcomes, and partner closely with Product, Engineering, and our Content team to raise the bar across the board. You will also lead the charge on embedding research and AI into how the team works — not as add-ons, but as core to how great design gets made.

Requirements

12+ years of UX experience, with at least 4 years leading design managers and/or senior ICs
Demonstrated ability to lead UX for complex, technical enterprise products — cybersecurity, networking, infrastructure, or adjacent domains is a strong plus
Proven track record of driving design strategy and roadmap influence at the VP or Director level, with fluency connecting UX outcomes to business KPIs
Experience building org structures, career ladders, and making the business case for design team investment at the leadership level
Experience leading distributed teams across multiple time zones
Portfolio demonstrating systems thinking, conceptual design, and cross-product initiative driving
Active, hands-on engagement with AI tools in a design or research context — not just awareness, but evidence of curiosity and experimentation; experience helping a team develop an AI-integrated practice is a strong plus
Background in UX research, or experience directly leading a research team — familiarity with both exploratory and evaluative methods, and a track record of advocating for research as a strategic function
Proficiency with Figma and Claude Code (our primary tools)

Nice To Haves

DesignOps experience and design community engagement (speaking, writing, advisory roles) are both a plus

Responsibilities

Lead a distributed UX team across the US and Taiwan — designers, researchers, and UX managers — staying grounded and connected across time zones, present and invested in each person's growth
Build and sustain a culture of openness, curiosity, and high craft — where sharing unfinished work is the norm, feedback sharpens rather than diminishes, and wins are celebrated collectively
Build career ladders that attract senior talent and grow designers at every level; make the business case for org investment where it creates the most leverage, and develop the next generation of design leaders from within
Define and drive the UX vision across all of Netskope's products — ensuring experiences are coherent, conceptually grounded, and built around real user needs and workflows
Stay connected to the work at a level that lets you spot patterns, gaps, and cross-product opportunities — and lead initiatives that build connective tissue across the platform
Lead the team through the ongoing AI transformation in design practice — not by having all the answers, but by modeling curiosity, creating space to experiment, and helping the team build an AI-aware workflow that reduces busywork without sacrificing the creative and collaborative nature of design
Foster a culture where designers feel close to their users: curious, evidence-informed, and empowered to advocate for what they know rather than only what they've been told to build
Push to embed research throughout the product development process, not as a gate at the end of a cycle, but as an ongoing source of confidence for designers and a de-risking tool for Product and Engineering
Stay current on how AI is reshaping research practice — from synthesis and analysis to participant recruitment and insight communication — and help the research team evolve accordingly
Partner with the CPO, Product Management, and Engineering to align design strategy with business goals — shaping roadmaps and influencing decisions before they are made, not after
Be a persistent, evidence-driven advocate for users: push back with conviction when design is treated as decoration or an afterthought, and use storytelling and data to make the case
Connect UX outcomes to business metrics — adoption, retention, task success, customer satisfaction — and report on design's impact to the CPO and executive team regularly
Define and refine UX processes — from discovery and research to delivery and design system governance — and represent UX in planning and strategic discussions
Track and report on UX performance metrics, including usability scores, accessibility compliance, and design system adoption, to make the value of design legible to the business
Identify and pursue opportunities to reduce team friction and raise the quality bar — including exploring DesignOps capabilities and AI-powered workflows where they create real leverage