Vice President, Technology Services

AmeriCU Credit Union•City of Rome, NY

3d•$152,566 - $190,707•Hybrid

About The Position

AmeriCU Credit Union is seeking a strategic and operational Vice President, Technology Services. This leadership role drives the organization’s technology strategy, modernizes business processes, and oversees daily IT operations. You will lead a talented IT team to deliver secure, efficient, and innovative financial technology solutions that support our mission and growth.

Requirements

Strategic Alignment: Partner closely with the Senior and Chief Leadership Teams to design and execute short- and long-term technology strategies that support the credit union’s mission.
Annual Planning: Formulate and deploy an annual IT roadmap aligned with evolving business goals, industry benchmarks, and technical best practices.
Business Integration: Coordinate directly with diverse business units to identify operational bottlenecks and deploy effective IT solutions that streamline workflows.
Innovation & Growth: Evaluate emerging technologies, vendors, and service providers to continuously enhance the credit union’s technical capabilities and market competitiveness.
Multi-Department Management: Oversee the daily operations and strategic direction for Infrastructure, Business Applications, the Support Desk, Enterprise Solutions & Analysis, and Core Processing.
Talent Development: Supervise, mentor, and empower the IT leadership team to foster a high-performance culture rooted in innovation and continuous improvement.
Product Ownership: Drive the overall growth, implementation, and ultimate success of assigned member-facing digital products and financial services.
Data Security: Protect the integrity, availability, and reliability of all information and communication networks, ensuring total security of acquired and stored member data.
Regulatory Compliance: Maintain strict alignment with all applicable state and federal laws, data privacy regulations, and cybersecurity frameworks.
Risk Monitoring: Monitor system performance continuously, generate risk reports, and ensure immediate incident resolution for any technical or security disruptions.
Fiscal Accountability: Manage the overarching IT budget and staff resources to maximize cost-effectiveness and optimize asset utilization.
Project Proposals: Facilitate comprehensive project plans, outlining clear technical specifications, resource needs, and staffing requirements for new systems.
Stakeholder Relations: Build and maintain trusted communication lines with internal and external parties, including the Board of Directors, auditors, regulators, and key tech vendors.

Responsibilities

Partner closely with the Senior and Chief Leadership Teams to design and execute short- and long-term technology strategies that support the credit union’s mission.
Formulate and deploy an annual IT roadmap aligned with evolving business goals, industry benchmarks, and technical best practices.
Coordinate directly with diverse business units to identify operational bottlenecks and deploy effective IT solutions that streamline workflows.
Evaluate emerging technologies, vendors, and service providers to continuously enhance the credit union’s technical capabilities and market competitiveness.
Oversee the daily operations and strategic direction for Infrastructure, Business Applications, the Support Desk, Enterprise Solutions & Analysis, and Core Processing.
Supervise, mentor, and empower the IT leadership team to foster a high-performance culture rooted in innovation and continuous improvement.
Drive the overall growth, implementation, and ultimate success of assigned member-facing digital products and financial services.
Protect the integrity, availability, and reliability of all information and communication networks, ensuring total security of acquired and stored member data.
Maintain strict alignment with all applicable state and federal laws, data privacy regulations, and cybersecurity frameworks.
Monitor system performance continuously, generate risk reports, and ensure immediate incident resolution for any technical or security disruptions.
Manage the overarching IT budget and staff resources to maximize cost-effectiveness and optimize asset utilization.
Facilitate comprehensive project plans, outlining clear technical specifications, resource needs, and staffing requirements for new systems.
Build and maintain trusted communication lines with internal and external parties, including the Board of Directors, auditors, regulators, and key tech vendors.

Benefits

Competitive rates on our Medical, Dental and Vision plans
Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans
Paid Holidays
Paid Time off
Employee Appreciation Events
401(k) Matching after 1 year of employment
Employee Assistance Program
Tuition Reimbursement for Full-time employees after 1 year of employment
Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees
Enhanced Short Term Disability – at no cost to you!