Vice President, Technical Operations

QuadReal Property Group•Vancouver, BC

3d•Hybrid

About The Position

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Reporting to the Senior Vice President, Capital Management & Technical Services, the Vice President, Technical Operations is responsible for leading the Building Operations Center (BOC) and centralized technical operations across the domestic portfolio. The role serves as the enterprise subject matter expert (SME) on the performance and optimization of building systems, spanning mechanical controls, energy metering, lighting controls, security, fire and life safety – among others – and the broader technology stack that QuadReal have implemented to run our buildings. The successful candidate is accountable for leveraging the systems and technologies deployed across the portfolio to deliver measurable operational outcomes – reducing energy consumption, extending equipment lifecycle, optimizing the deployment of field labor, and improving the experience of building occupants through consistently well-tuned environments. This role collaborates closely with Operations, Digital Buildings, IT, Sustainability, and other enterprise partners to align centralized technical capabilities with broader business objectives.

Requirements

15+ years of experience in technical building operations, building controls, or centralized operations environments, including extended time in leadership roles
Engineering background strongly preferred (Mechanical or Electrical); relevant trade qualifications and controls certifications also considered
Deep, hands-on expertise in mechanical controls and HVAC operations
Broad fluency across the full building systems stack, including electrical systems, lighting controls, energy metering, elevators, access control, CCTV, fire and life safety, and other technology-based building systems
Demonstrated experience operating BMS, CMMS, FDD, and analytics platforms in a production environment
Proficiency applying AI, analytics, and operational data to drive measurable performance improvements in a building operations context
Proven experience leading or materially advancing a centralized operations capability (BOC, NOC, or equivalent) with measurable outcomes
Strong ability to translate technical performance into financial results and communicate those results to executive stakeholders
Credible in the detail with field technicians and controls specialists, and effective at setting portfolio-wide strategy with senior leadership
Strong commercial judgment in capital planning, vendor management, and operational budgeting
Strong leadership, communication, and stakeholder management skills

Responsibilities

Promote, Leverage and Operationalization of the IBMP (Integrated Building Management Platform) and BOC, including ongoing expansion of scope across asset classes
Establish and standardize operating procedures, escalation protocols, and alarm management to enable scalable, consistent remote operations
Operationalize centralized monitoring, analytics, and remote control capabilities across the portfolio
Serve as the enterprise lead on day-to-day technical operations across the built environment
Oversee 24/7 BOC operations monitoring HVAC and mechanical controls, electrical systems, energy metering, electronic security, fire and life safety, and other key building systems
Drive the transition from reactive to predictive and condition-based maintenance practices through fault detection, diagnostics, and predictive analytics
Optimize building system performance remotely to reduce the need for on-site intervention
Leverage operational data, analytics, and AI to drive building performance, surface efficiency opportunities, and report on KPIs across the portfolio
Strengthen reliability-centered maintenance practices and incident response, and support business continuity through enhanced system visibility and control
Partner with Operations, Digital Buildings, IT, Sustainability, and other enterprise functions to align centralized technical operations with broader business priorities
Act as a key advisor to regional Operations teams on technical performance, system optimization, and the integration of centralized capabilities with on-site workflows
Communicate performance metrics, risks, and opportunities to executive stakeholders
Ensure centralized technical operations align with enterprise data, connectivity, cybersecurity, and sustainability standards
Establish and maintain the KPI and reporting framework that validates and communicates BOC-driven value to senior leadership
Advise on operating and capital budgets related to centralized technical operations and BOC initiatives
Support equipment lifecycle and capital planning using real-time operational data and insights from the BOC
Develop business cases supporting BOC expansion, capability investments, and operating model enhancements
Support vendor strategy, procurement, and contract optimization for technical operations services and tools
Build organizational capability in remote diagnostics, controls, reliability engineering, and data-driven operations
Recruit, coach, and retain technical talent across the BOC team
Foster a high-performance culture grounded in accountability, safety, and continuous improvement
Provide technical leadership and mentorship across operations teams
Pilot new initiatives
Other tasks that may be assigned
Ensure centralized technical operations meet all regulatory, safety, and environmental requirements
Implement centralized alarm management, escalation protocols, and incident response processes
Support enterprise resilience and business continuity through enhanced system visibility and control