Vice President, Strategy

Mastercard•Boston, MA

1d•$185,000 - $366,000

About The Position

VP, Strategy and Insights NAM Customer Delivery & Care The NAM Customer Delivery & Care team at Mastercard is committed to delivering seamless customer experiences across North America by ensuring the successful implementation, support, and optimization of Mastercard’s products and services. The team includes Technology Account Management, Product Delivery, Customer Implementation Services, and Technical Support—working together to drive innovation, operational excellence, and customer satisfaction. Through close collaboration with cross-functional partners, the team champions customer advocacy and enables business growth through technology adoption and service excellence. Role: Lead the cadence, standardization, and content development for business, operational, and strategic priorities in partnership with the EVP of NAM Delivery & Care. Develop and manage weekly, monthly, and quarterly reporting (including QBRs) to ensure disciplined program management of joint deliverables. Co-manage agendas and topics for staff meetings, all-hands, and strategic off-sites with the Executive Assistant. Drive progress on team goals and internal strategic projects focused on operational improvements, financial performance, and communications. Partner across business units to align delivery with product, technology, CAM, and services teams. Identify and lead efficiency initiatives to enhance organizational performance. Support EVP-led initiatives and messaging across internal and cross-functional teams, including stakeholder communications. Establish and manage a regular cadence of communications to internal leadership, employees, and external audiences. Lead the strategy team in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions. Collaborate with business leaders to design and advance group strategies aligned with the Global Customer Delivery & Care team. Monitor market trends and organizational performance, identifying risks and implementing action plans. Drive growth and profitability by socializing issues and potential solutions.

Requirements

Strong strategic thinking, analytical, presentation, and communication skills.
Proven experience in strategic planning and project management.
Results-driven leader with a disciplined, fact-based approach.
Ability to distill complex inputs into simple, impactful solutions.
Collaborative mindset with experience working across diverse teams and management levels.
Trusted advisor with global, regional, or local stakeholder engagement experience.
Self-motivated and independent, with a strong ability to drive initiatives.

Responsibilities

Lead the cadence, standardization, and content development for business, operational, and strategic priorities in partnership with the EVP of NAM Delivery & Care.
Develop and manage weekly, monthly, and quarterly reporting (including QBRs) to ensure disciplined program management of joint deliverables.
Co-manage agendas and topics for staff meetings, all-hands, and strategic off-sites with the Executive Assistant.
Drive progress on team goals and internal strategic projects focused on operational improvements, financial performance, and communications.
Partner across business units to align delivery with product, technology, CAM, and services teams.
Identify and lead efficiency initiatives to enhance organizational performance.
Support EVP-led initiatives and messaging across internal and cross-functional teams, including stakeholder communications.
Establish and manage a regular cadence of communications to internal leadership, employees, and external audiences.
Lead the strategy team in identifying, structuring, and prioritizing key issues, defining problem statements, and developing solutions.
Collaborate with business leaders to design and advance group strategies aligned with the Global Customer Delivery & Care team.
Monitor market trends and organizational performance, identifying risks and implementing action plans.
Drive growth and profitability by socializing issues and potential solutions.

Benefits

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

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