Vice President, Sales Manager

Western Alliance Bank • Irvine, CA

23h • Onsite

About The Position

As a Sales Manager, you will manage Retail Lending Consumer Direct Production Loan Officer (LO) teams responsible for residential mortgage lending from prospective leads generated via Customer Sales Reps (CSR) outbound phone solicitations, mail marketing campaigns, and inbound inquiry customer calls. Your primary goal will be to manage your team to achieve sales goals and key performance indicators (KPIs). Beyond overseeing a team of Loan Officers, you will also contribute to all aspects of the AmeriHome Retail Lending production platform. AmeriHome Mortgage is a Western Alliance Bank company, a wholly owned subsidiary of Western Alliance Bancorporation. Western Alliance Bancorporation, with over $80 billion in assets, is recognized as one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, clients receive a full spectrum of tailored commercial banking solutions and consumer products, delivered by industry experts. The bank has received major accolades, including being ranked as a top U.S. bank in 2023 by American Banker and Bank Director, and operates full-service banking and financial brands with offices in key markets nationwide.

Requirements

• 5+ years of related experience in Managing Sales Team or similar field.
• High school diploma required.
• Previous leadership experience required.
• Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending; including sales, operations, capital markets and/or other residential mortgage products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced computer skills including Encompass (LOS), Velocify (CRM) and MS Office products.
• Advanced knowledge of FHA, VA, Non-QM, Jumbo and Conventional loan products.
• Experienced with Purchase and Re-finance purpose transactions.
• Advanced speaking and writing communication skills.
• Occasional travel required.

Nice To Haves

• Bachelor's degree or equivalent experience preferred.

Responsibilities

• Manage Retail Lending Consumer Direct Production Loan Officer (LO) teams that pursue residential mortgage lending from prospective leads that are generated via Customer Sales Reps (CSR) outbound phone solicitations, mail marketing campaigns, and inbound inquiry customer calls.
• Manage your team to achieve sales goals and key performance indicators (KPIs).
• Contribute to all aspects of the AmeriHome Retail Lending production platform.
• Set and manage team and individual production, personal and growth plans.
• Track and report on personal and team Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
• Maintain accurate records and reporting.
• Plan and lead periodic company, division and team meetings.
• Identify areas of improvement within each team, create and execute action plans with Team Managers to address to maximize team performance.
• Provide feedback from the sales floor to marketing, recruiting, compliance, and management.
• Ensure adherence company policies and procedures, applicable federal, state and laws and regulations.
• Approve team timesheets, review commission reports, and general management responsibilities including ongoing recruiting efforts, performance management, and terminations.
• Achieve and maintain strong working knowledge of residential mortgage product guidelines.
• Lead and develop a team: responsible for hiring, coaching, performance management, training and development.

Benefits

• Competitive salaries
• An ownership stake in the company
• Medical and dental insurance
• Time off
• A great 401k matching program
• Tuition assistance program
• An employee volunteer program
• A wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees