Vice President - Resort Operations

Casino and•Chicago, IL

71d•Onsite

About The Position

This is a role for an architect who will shape what Bally's Chicago becomes. Bally's Chicago is a $1.7 billion integrated resort rising along the Chicago River, featuring 500 hotel rooms, 50,000 square feet of convention space, a 3,000-seat entertainment venue, a two-acre park, 2,000 feet of riverwalk, and a casino. The Vice President of Resort Operations will build the operational foundation before the first guest arrives.

Requirements

Experience in building operational foundations from the ground up
Experience in hotel operations, including Front Office, Bell, Concierge
Experience in housekeeping standards and labor models
Experience in facilities oversight and asset protection
Experience in developing and operating spa and retail outlets
Experience in valet and parking operations
Experience in managing departmental P&L, labor models, and budgets
Experience in partner coordination between different operational departments

Responsibilities

Design and implement all SOPs, service standards, and systems integrations from the ground up
Lead team selection and culture-setting across all divisions
Full oversight of 500 rooms including Front Office, Bell, Concierge, and all guest-facing touchpoints
Drive occupancy, RevPAR, and guest satisfaction
Establish cleanliness standards, turn protocols, and labor models that set the benchmark for Chicago hospitality
Oversee VP of Facilities and full campus operations; protect the integrity of a $1.7 billion asset
Develop and operate the resort spa and all retail outlets; build revenue through programming, packaging, and upsell culture
Own arrival and departure; establish throughput protocols and service standards for a high-volume downtown environment
Own departmental P&L, labor models, and budget; use data to benchmark against best-in-class resorts
Serve as the primary bridge between resort operations, Levy Restaurants, Casino, Convention, and Entertainment leadership