Vice President- Quality and Safety Operations

Prisma Health•Greenville, SC

About The Position

The Vice President, Quality and Safety Operations serves as the administrative executive for quality, safety, and clinical excellence across the Prisma Health care continuum. The role leads the strategic development and implementation of initiatives to foster high reliability, continual regulatory readiness, and benchmarked industry-leading performance. Working with clinical and operational leaders and aligned partners, the VP promotes continuous improvement and patient-centered care in alignment with Prisma Health’s purpose, strategic goals, and clinical operating system. The position is a dyad partner to the Chief Quality Officer and reports directly to the Chief Clinical Officer. The role has direct oversight of quality, patient and team member safety, patient advocacy, regulatory readiness, policy management, and infection prevention. It builds effective internal and external relationships with community partners, clinicians, and diverse management teams, and leads through influence while implementing Just Culture and fostering psychological safety. The VP oversees system-wide quality and patient safety planning; standardized quality improvement, safety, accreditation, and infection prevention initiatives across hospitals, post-acute, and ambulatory settings; regulatory and accreditation readiness; and the development of a multidisciplinary quality team. The role also partners on value-based contracts, integrates evidence-based practices and improvement methods into operational workflows, standardizes policies and clinical contract standards, and uses system-level analytics and benchmarking to drive improvement.

Requirements

Master's degree in Healthcare Administration, Nursing, Public Health, Business Administration, or a related field.
Clinical background; nursing is strongly preferred.
10–15 years of progressive leadership experience in healthcare quality and patient safety, including multi-site or system-level responsibility across acute, ambulatory, and post-acute sites of care.
Certified Professional in Healthcare Quality (CPHQ), or ability to obtain the certification within one year.
Exceptional leadership, influence, and relationship-building abilities across diverse stakeholders.
Ability to think strategically and collaboratively develop short- and long-term development and growth visions based on organizational and patient needs, industry trends, and opportunities.
Demonstrated success leading large-scale transformation initiatives and project leadership and management within complex healthcare organizations.
Advanced knowledge of federal and state regulatory and accreditation standards pertinent to Prisma Health.
Strong analytical skills and ability to translate complex data into actionable strategies.
Knowledge of office equipment, including fax and copier.
Proficient computer skills, including word processing, spreadsheets, and databases.
Data entry skills.

Nice To Haves

Nursing clinical background.
Additional certifications such as Six Sigma Black Belt or Certified Professional in Patient Safety (CPPS).
Advanced knowledge of federal and state regulatory and accreditation standards pertinent to Prisma Health.

Responsibilities

Develop and execute the system-wide quality and patient safety strategic plan, aligning it with regulatory standards and corporate objectives across the organization.
Work with quality leaders, operational leaders, and the Medical Staff to establish standardized committee structures, quality management forums, tools, processes, meeting minutes, and agenda templates, including those associated with the organized medical staff (MCC and MEC).
Lead system quality improvement committees.
Oversee and standardize quality improvement, safety, accreditation, and infection prevention initiatives across hospitals, post-acute, and ambulatory sites.
Develop and deploy a structured system-wide quality assurance and improvement (QAPI) program aligned with regulatory standards and the Prisma Health Pulse clinical operating system.
Promote transparency, accountability, and learning through incident reporting systems, Just Culture practices, and proactive risk management for patient and team member safety.
Direct continual regulatory and accreditation readiness, including readiness for The Joint Commission, CMS, state departments of health, and specialty accreditations.
Develop and execute a regulatory readiness program across the care continuum, including a Mock Survey program; organize preparation and survey activities, identify trends, and ensure compliance with standards and requirements.
Operationalize standard work, templates, tools, and processes that support regulatory accountability in alignment with the Pulse Clinical Operating System.
Manage and mentor a multidisciplinary team of quality professionals, providing leadership development and operational oversight, and support local teams across care settings.
Partner with the Value Based Care team to support success in value-based contracts.
Partner with clinical and operational leaders and the Pulse Program Administrator to support successful implementation of the Pulse Clinical Operating System.
Integrate evidence-based practices, clinical guidelines, and safety programs into operational workflows across all sites of care.
Execute continuous improvement through the Pulse Clinical Operating System and Prisma Health Performance Improvement methodology; provide needs assessments, gap analyses, and data analytics to identify improvement opportunities and teach best practices and continuous improvement methods.
Participate in and support cross-functional improvement teams and projects.
Oversee policy standardization, streamline policies across the system, ensure applicable quality, safety, experience, and clinical standards are met, and implement a standardized process for policy creation and modification.
Partner with Legal and Compliance to ensure clinical contracts include appropriate quality, safety, experience, and performance standards and KPIs.
Analyze system-level quality data, identify trends, and drive system-wide improvement initiatives using analytics and reporting tools.
Benchmark organizational performance against national standards and support achievement of performance goals, awards, and recognitions, such as Leapfrog, CMS Star Ratings, and Magnet designation.
Perform other duties as assigned.