Vice President, Program Operations

Springs Rescue Mission•Colorado Springs, CO

9h•$129,000 - $135,000•Onsite

About The Position

Every challenge prepares the way for renewal. At Springs Rescue Mission, we’ve strengthened our foundation, clarified our direction, and embraced the future with hope. If you’re looking for a place where your professional calling can flourish with stability and purpose, we invite you to be part of what God is doing here. Springs Rescue Mission (SRM) considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. The Vice President of Program Operations is a senior operational leader and trusted partner to the CEO, responsible for ensuring SRM’s programs operate as a cohesive, disciplined system that meets people at their point of need and moves them forward toward stability and independence beyond SRM’s services. This role carries the operational weight of a complex, 24/7, donor-funded mission—bringing clarity, flow, and accountability across shelters, recovery pathways, housing navigation, workforce development, safety, hospitality, and daily campus operations. The ideal person in this role brings structure without rigidity, accountability toward outcomes, and a deeply human approach to leadership, integrating teams so SRM delivers humane, fundable, and sustainable impact that is scalable.

Requirements

Bachelor’s degree from an accredited university preferred.
Minimum of 8–12 years of senior operational leadership in nonprofit, human services, recovery, housing, behavioral health, or similarly complex environments. A like combination of education and experience may be considered.
Proven experience leading leaders and managing large departments.
Demonstrated success creating and managing complex annual budgets.
Experience in donor-funded or mixed-funding nonprofit environments is strongly preferred.
A mature Christian with deep alignment to SRM’s mission, values, and faith foundation.
Leads with humility, integrity, courage, and a commitment to serving people well.
Comfortable holding others accountable with grace and clarity.
Strong operating instinct with the ability to bring clarity to complexity.
Naturally systems-oriented, able to see flow, handoffs, and cause-and-effect.
Emotionally steady, calm under pressure, and trusted in moments of tension.
Comfortable making timely decisions with imperfect information.
A strong collaborator who understands how donor funding, administration, compliance, and systems work together to define success.
Demonstrated strategic thinking and sound judgment in complex environments
Ability to effectively analyze systems, identify root causes of problems, and implement operational improvements
Proven experience leading large teams with clear accountability and strong culture
Strong written and verbal communication skills
Ability to integrate operations, programs, and partners toward measurable outcomes
In this role, you may be required to drive on behalf of Springs Rescue Mission utilizing SRM company vehicle and/or your personal vehicle. In accordance with that, a valid driver’s license, current proof of insurance and/or clean driving record for a minimum of 3 years is required. To ensure the safety of our employees and compliance with state and federal law, SRM utilizes ongoing Motor Vehicle Record (MVR) monitoring where MVR reports may be run randomly to ensure you have a valid driver’s license and clean driving record if utilized as driver.

Responsibilities

Provide senior operational leadership across all program areas, ensuring SRM operates as an integrated system of care that invites and supports transformation.
Serve as the primary operational leader aligning shelter, recovery, housing navigation, workforce development, safety, and hospitality.
Translate strategic direction from the CEO into executable plans, priorities, and operational rhythms.
Identify and resolve bottlenecks, friction points, and breakdowns in guest flow.
Oversee the daily operational realities of a 24/7 campus—including shelter flow, meals, safety, facilities coordination, and hospitality—ensuring these functions support dignity, stability, and forward movement.
Lead marketing strategy across digital, print, and experiential channels to promote SRM’s brand, increase awareness, and drive donor retention.
Ensure message alignment across internal and external audiences, in collaboration with the Communications Director.
Support story-driven content that reflects SRM’s values and impact.
Lead and support program Directors and hold them accountable for measurable outcomes aligned with SRM’s goals (housing, employment, recovery, engagement).
Ensure outcomes are owned, tracked, discussed, and improved—without reducing people to numbers.
Use data as a decision-support tool to strengthen care, throughput, and results.
Coach and develop Directors and managers toward clarity, collaboration, and ownership.
Model emotionally steady, relational, Christ-centered leadership—especially in high-stress environments.
Strengthen leadership capacity across the system, reducing dependency on the CEO for day-to-day operational integration.
Partner with Finance, Advancement, HR, Data, Communications, and Volunteer teams to ensure alignment between mission, funding, compliance, and execution.
Work closely with the CFO on complex annual budgets, staffing models, and seasonal planning.
Support donor confidence by ensuring SRM’s operations reflect clarity, stewardship, and results.
Represent SRM operationally with city partners and community collaborators as needed.

Benefits

medical benefits with SRM paying 85% of the medical premium
voluntary Dental
Vision
Allstate Accident Plan
SRM-paid Short-Term and Long-Term Disability
Life Insurance
AD&D
8 paid holidays
21 days of accruable PTO
paid “Soul Care Retreat” days (up to 4 depending upon availability)
Pay-on-Demand
403b retirement plan with SRM-match after one (1) year, 100% vested beginning DOH