Vice President, Professional Services Delivery (Defense)

Blue Yonder•Dallas, TX

8d•Hybrid

About The Position

Blue Yonder Defense Solutions is seeking an experienced Vice President, Professional Services Delivery to build, lead, and scale its Solution Delivery organization. This role owns end‑to‑end services delivery for defense and government customers, with full accountability for delivery excellence, customer outcomes, and operational effectiveness. This is a hands‑on executive delivery leadership role, responsible for organizing Professional Services capabilities into a cohesive, high‑performing Solution Delivery function. The VP will ensure services are structured to sell effectively, execute predictably, and deliver value at scale.

Requirements

15+ years of experience in professional services, solution delivery, or consulting organizations within enterprise software or SaaS environments
10+ years of senior leadership experience managing large, global, and distributed delivery teams
Proven track record of scaling professional services organizations and delivering complex, enterprise-level implementations
Deep experience leading PMO functions, program managers, and customer‑facing delivery teams
Strong executive judgment in balancing delivery quality, customer trust, and operational execution
Strong financial acumen, with experience managing P&L, budgets, and margin optimization
Demonstrated executive presence with the ability to influence senior customer and internal stakeholders
Strong communication, decision‑making, and change leadership capabilities in complex, fast‑paced environments
Ability to lead through ambiguity, align cross‑functional teams, and drive accountability at all levels of the organization

Nice To Haves

Active Security Clearance OR ability to obtain a clearance
Experience delivering enterprise implementations in supply chain, retail, manufacturing, logistics, or related industries
Strong familiarity with services delivery methodologies, resource management models, and services automation platforms
Experience supporting defense, government, or highly regulated customers
Background working in custom solution delivery or mission‑critical systems environments
Experience separating and scaling Product and Delivery organization

Responsibilities

Own and lead the Solution Delivery organization, with accountability for all Professional Services execution
Build organizational structure, roles, and operating models that enable scalable, repeatable delivery across defense customers
Define and execute a global professional services strategy aligned with company growth objectives and customer success outcomes
Establish services as a strategic growth engine, including revenue, margin, and customer expansion goals
Develop scalable services offerings, delivery models, and pricing strategies
Own end‑to‑end delivery of all professional services engagements, ensuring projects are delivered on time, within scope, and on budget
Drive consistent, high-quality implementation methodologies and delivery standards across all engagements
Champion customer success by ensuring measurable business outcomes and high satisfaction across the client lifecycle
Ensure delivery teams are set up to succeed from deal handoff through execution and post‑go‑live support
Act as senior escalation leader for complex delivery issues, driving resolution and sustained customer trust
Establish and mature PMO standards, governance, and delivery discipline across programs
Ensure best‑in‑class program management practices are consistently applied across customer engagements
Drive predictability, transparency, and accountability in delivery execution
Build, lead, and mentor a high-performing global professional services organization
Develop leadership capabilities within the team and create a strong succession pipeline
Foster a culture of accountability, collaboration, and operational excellence
Build, lead, and develop top‑tier program managers, delivery leaders, engineering, and QA teams
Establish clear accountability, performance standards, and career paths within the Solution Delivery organization
Foster a culture of ownership, collaboration, and delivery excellence
Partner closely with Sales, Product, Customer Success, and Partnerships to ensure alignment across the customer journey
Support pre-sales activities, including solution design, scoping, and SOW development
Provide structured feedback to Product teams to influence roadmap based on client needs and implementation insights
Ensure delivery capabilities, costing assumptions, and capacity planning align with how services are positioned and sold
Enable a smooth operating model between sales, deal scoping, and delivery execution (without owning services sales directly)