Vice President, Professional Services - Americas
About The Position
Qlik is seeking a Leader for our Americas Services Team to run a high-performing Consulting and Professional Services organization across North America and Latin America. This is a key role on the global Services leadership team, owning the Americas P&L, delivery excellence, and regional execution of Qlik's Services strategy. You'll lead a team delivering thought leadership, solution delivery, and project management across enterprise consulting engagements, driving operational excellence and modernizing delivery through AI and automation. You'll align closely with Americas GTM, Sales, Product, and Customer Success, balancing demand against capacity to hit targets for bookings, revenue, margin, retention, customer satisfaction, and employee engagement. The winning candidate has led large customer engagements and teams, has an eye for top consulting and technical talent, and brings a proven track record scaling Consulting/Professional Services in a high-growth SaaS or data/analytics organization — along with the cultural fluency, collaboration, and strategic thinking to operate across the Americas region.
Requirements
- 10+ years leading a high-growth, P&L-owning Consulting/Professional Services practice in enterprise SaaS, data/analytics, or a major consulting firm
- Proven track record with outcome/value-based pricing, GenAI-driven delivery, and productized services
- Hands-on experience applying AI/automation to delivery (accelerators, automated QA, self-service)
- Strong data fluency — comfortable managing the business via dashboards and outcome metrics
- Experience commercializing services and positioning them with sales/strategic accounts
- Proven partnership with Customer Success on retention and expansion
- History scaling a profitable services business through multiple economic cycles
- Strong financial modeling skills (services forecasts tied to revenue, margin, cash flow)
- Excellent influence, negotiation, and communication skills across all levels
- Bachelor's degree in a relevant technical field (Engineering, Business, Computer Science, or equivalent).
Nice To Haves
- Vertical depth (financial services, healthcare, manufacturing, etc.) a plus
- Spanish/Portuguese a plus
- MBA desirable
Responsibilities
- Own the Americas Consulting Services P&L, utilization, bookings, revenue, margin, and services attach.
- Set regional standards aligned to Qlik's global strategy.
- Drive the shift from time-and-materials work to outcome-based delivery.
- Modernize services through AI and automation.
- Lead the Americas Services team as a coach and executive sponsor.
- Partner closely with Product, R&D, Customer Success, and Sales to embed services into the broader GTM motion.
- Use real-time dashboards to manage delivery, staffing, and account health.
- Deliver year-over-year growth in Americas Services revenue and margin against plan, with improved forecast accuracy across bookings, utilization, and capacity.
- Increase services attach rate on new and expansion bookings.
- Demonstrably contribute to Americas net revenue retention alongside Customer Success.
- Launch at least one outcome-based or value-based delivery offering, supported by measurable client outcome metrics rather than hours billed.
- Stand up AI-assisted delivery capabilities (implementation accelerators, automation, or self-service tooling) that measurably reduce time-to-value and improve delivery margin.
- Build a real-time, data-driven operating cadence, dashboards for utilization, project health, and customer satisfaction, replacing lagging, activity-based reporting.
- Strengthen bench strength and reduce regrettable attrition through targeted hiring, development, and succession planning across the Americas consulting team.
- Improve customer satisfaction/NPS on delivered engagements and reduce at-risk project escalations through proactive executive sponsorship.
- Establish tighter, measurable alignment between Services, Sales, Customer Success, and Product/R&D on the Americas GTM plan.
Benefits
- Genuine career progression pathways and mentoring programs.
- Culture of innovation, technology, collaboration, and openness.
- Flexible, diverse, and international work environment.
- Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs.
- medical, dental, and vision coverage
- life and AD&D
- short and long-term disability coverage
- paid time off
- paid parental / maternity leave
- participation in a 401(k) program that includes company match
- many other additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
