Vice President, Product Manager - Chase Zelle

JPMorgan Chase & Co.•New York, NY

11d•$122,550 - $201,000

About The Position

As a Vice President, Product Manager on the Chase Zelle team, you will play a pivotal role in delivering high-quality payment solutions by guiding cross-functional teams through the full product lifecycle. You will collaborate with these teams to deliver innovative solutions, ensure operational excellence, and foster a culture of continuous improvement. Your work directly influences how people and businesses move money every day. Together, we create safer, faster, and more accessible payment experiences.

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain
Demonstrated experience managing and leading a team in a product environment
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management
Ability to build and maintain productive relationships with engineers and technical partners, and to translate customer and control needs into clear product delivery or technical requirements
Experience driving change within organizations and managing stakeholders across multiple functions
Demonstrated ability to build a robust partnership with the Quad (Product, Experience, and Technology / Architecture / Data & Analytics) to achieve superior results
Demonstrated ability to drive change through influence and collaboration across a matrixed organization in a highly dynamic environment

Nice To Haves

Prior experience working in a highly matrixed, complex organization and aligning individuals toward shared goals
Deep understanding of a risk and controls environment — including controls, compliance, and legal engagement — with stakeholders as key end users, plus experience rolling out mission-critical software to the field
Passionate and vocal, balanced with a willingness to learn, collaborate, and work across all levels and backgrounds
Structured thinker and effective communicator — concise and impactful, with excellent written and oral communication skills
Ability to prioritize a large book of work, meetings, team dynamics, and overall delivery
Ability to influence stakeholders with diverse points of view and maintain grounded, productive discussions, including with senior leadership

Responsibilities

Develop a product strategy and vision that delivers value to customers
Manage discovery, execution, and market research to uncover customer needs and integrate them into the product roadmap
Own, maintain, and prioritize a product backlog that enables Product Owners to support the overall strategic roadmap and value proposition
Lead a team of Product Managers and Associates to execute on the product vision
Serve as a center of knowledge — maintain deep curiosity about product controls and monitoring, set the standard for the team's controls environment, and drive and strengthen the control framework
Manage key relationships — partner with engineering, architecture, product, control and compliance, and data analytics stakeholders to drive decision-making
Communicate effectively and often — share strategy, roadmap, progress, and insights broadly and systematically; craft the narrative and cadence for different partner and stakeholder audiences; and explain the "why" behind your work
Support agile product delivery, including backlog grooming, launch and go-to-market, production support, and issue, defect, and prioritization resolution
Monitor performance against goals, scope implementation paths for needed enhancements, and create remediation plans when required
Collaborate with cross-functional partners (e.g., Risk, Controls, Legal, Compliance) to ensure a strong risk and controls environment