Vice President, Product Manager Navigation and Wayfinding

JPMorgan Chase & Co.•New York, NY

11d•$122,550 - $201,000

About The Position

Be a leader committed to understanding customer needs, using strong product development, design, and data analytics skills. Join a team shaping the future of product innovation by delivering high-quality products that resonate with clients. As a Product Manager, Navigation and Wayfinding on the Navigation and Wayfinding team, you lead the navigation and wayfinding product and own the end-to-end product life cycle — from vision through launch and ongoing iteration.

Requirements

5 years of experience in product management or a relevant domain area.
Advanced understanding of product development, design, and data analytics.
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
Track record of driving measurable customer experience improvements, with emphasis on findability and wayfinding outcomes.
Demonstrated experience owning information architecture strategy — including taxonomy, labeling, and hierarchy — for complex authenticated digital experiences.
Ability to synthesize insights from analytics, research, and partner inputs into clear priorities and roadmaps.
Executive-level communication skills, including presenting progress, tradeoffs, and recommendations to senior stakeholders.
Technical fluency to partner effectively with engineering on platform constraints, dependencies, and quality considerations.

Nice To Haves

Experience owning navigation, wayfinding, or information architecture for complex, multi-journey digital products across web and/or native mobile.
Background in building or stewarding design systems and pattern libraries, with demonstrated adoption across multiple product teams.
Strong proficiency in findability measurement — including navigation telemetry, search-as-navigation signals, and task success metrics — and using those insights to drive change.
Familiarity with assistive or conversational experiences, and working knowledge of artificial intelligence and large language model concepts and applications.

Responsibilities

Develop product strategy and vision that delivers measurable value to customers.
Lead discovery efforts and market research to uncover customer needs and integrate insights into the product roadmap.
Own, maintain, and prioritize a product backlog that supports the strategic roadmap and value proposition.
Build a framework for success metrics — including cost, features and functionality, risk posture, and reliability — and track performance over time.
Establish navigation governance and decision-making mechanisms that scale across distributed teams.
Define and steward navigation and wayfinding standards that measurably improve findability and accessibility across web and mobile.
Anticipate and shape evolving navigation paradigms — such as assistive experiences and previews — by testing concepts and translating insights into roadmap decisions.