Vice President, Product Manager - Digital Authentication - Trust & Security

JPMorgan Chase & Co.•Jersey City, NJ

1d•$122,550 - $201,000

About The Position

Join a high-impact product team shaping how customers securely access digital experiences every day. You’ll grow your product craft while partnering across design, technology, operations, and risk to deliver trusted outcomes. As a Vice President, Product Manager Digital Authentication in Trust & Security, you lead discovery and delivery for secure access capabilities, balancing customer experience, fraud prevention, and strong controls. You work closely with cross-functional partners to define clear requirements, prioritize roadmaps, and ship measurable improvements across web and mobile channels.

Requirements

5+ years of business analysis and/or product management delivery experience
Bachelor’s degree or equivalent practical experience
Demonstrated analytical problem-solving skills with the ability to structure ambiguous problems
Experience working with distributed agile scrum teams
Working knowledge of agile principles and product delivery practices
Proficiency using agile delivery and documentation tools (for example, Jira and Confluence)
Experience managing a product backlog, prioritization, and cross-team dependencies
Strong communication and presentation skills, including the ability to influence stakeholders
Strong organizational and time management skills across multiple concurrent initiatives

Nice To Haves

Experience delivering authentication and identity capabilities (for example, multi-factor authentication, passkeys, device trust, or biometrics)
Experience supporting account takeover prevention and secure customer verification journeys
Experience improving one-time passcode delivery, reliability, and customer experience
Familiarity with secure access patterns such as password reset, login protection, and caller verification controls
Agile or Scrum certification

Responsibilities

Manage and evolve existing authentication features to improve customer experience and security outcomes
Lead discovery activities, including problem definition, customer insights, and hypothesis-driven analysis
Define product requirements by writing epics, partnering on user stories, and setting clear acceptance criteria
Participate as a core team member in agile ceremonies to drive delivery, transparency, and continuous improvement
Represent the customer perspective and translate needs into product decisions and roadmap contributions
Partner with legal, risk, operations, design, data, and technology teams to align on priorities and delivery plans
Support testing, pilot launches, user experience validation, and backlog refinement to ensure readiness
Assist with business cases and measurement of operational results to demonstrate product impact
Coordinate dependencies across internal teams to ensure timely delivery of end-to-end solutions
Drive improvements to operational policies, process flows, procedures, tools, and customer messaging