Vice President, Product Design

Housecall Pro

5h•$200,000 - $290,000•Remote

About The Position

As the Vice President of Product Design, you define and lead the strategic vision for the product design function across the company, ensuring that design is deeply integrated into the product development process and aligned with the company’s broader objectives. You oversee Housecall Pro’s design team, driving innovation and delivering world-class user experiences that delight customers and support business growth. Your leadership is key in shaping the design culture, developing design talent, and fostering collaboration between design, product management, and engineering to ensure cohesive, user-centered solutions to the most pressing problems. Your ability to balance visionary thinking with operational excellence enables the design organization to consistently deliver high-impact work that enhances both the user experience and the company’s competitive position in the market. You ensure that the design team is focused on solving the right problems while maintaining a clear vision of the customer journey. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Their success is our success.

Requirements

15+ years of experience in product design, with at least 10 years in a leadership role managing large design teams
Experience working with SaaS / Fintech platforms
Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation and scale
Experience successfully leading design teams in developing innovative, customer-focused products at scale
Strong understanding of user-centered design principles, interaction design, and design systems
Experience collaborating with senior leadership and cross-functional teams to influence product strategy and drive business growth

Nice To Haves

Exceptional leadership skills with the ability to inspire and grow a high-performance design team
Strong communication and influence, with the ability to advocate for design at the executive level and drive cross-functional collaboration
Strategic thinker who balances visionary design leadership with operational efficiency and execution
Deep understanding of design metrics and data-driven decision-making, using insights to continuously improve design outcomes
Passion for user experience and a relentless focus on delivering world-class design solutions that drive business impact
Understanding and personal mastery of how designers use AI successfully in the agentic development process

Responsibilities

Define the vision for the product design function, ensuring it aligns with the company’s overall mission and objectives
Lead and scale a high-performing design organization, mentoring and developing design leaders and fostering a culture of creativity, innovation, and growth
Oversee the development and execution of design strategies that drive innovation, enhance the user experience, and deliver measurable business results
Collaborate with executive leadership and cross-functional teams (product management, engineering, marketing) to ensure design is integrated into all aspects of the product development process
Champion the value of design thinking across the company, advocating for a user-centered approach in product development and strategic decision-making
Establish key performance indicators (KPIs) to monitor the effectiveness of design initiatives, using data-driven insights to improve outcomes and optimize processes
Drive the development and scaling of a generative design system to ensure consistency, efficiency, and innovation across the product
Identify opportunities for new design processes, tools, and technologies that enhance the company’s competitive advantage