Vice President, Practice Head, Auto (Sales /Account Management)

Bill Gosling Outsourcing

1d•Remote

About The Position

The Vice President, Practice Head, Auto (Sales /Account Management) is responsible for driving profitable growth within a defined industry vertical by combining deep domain expertise with strategic account leadership. This role focuses on expanding and optimizing existing client relationships, while enabling new business through industry insight and solution development. It operates at the intersection of revenue growth, client strategy, and operational execution. The Practice Lead partners closely with Sales, Operations, and Executive Leadership to shape go-to-market strategy, unlock organic growth, and build differentiated solutions that deliver measurable client and business outcomes.

Requirements

10+ years in BPO, outsourcing, or service-based environments
Strong background in account management / account growth leadership
Deep expertise in Auto / Auto Finance
Proven ability to drive growth within existing accounts
Strong commercial acumen (understands margin, scalability, and trade-offs)
Ability to convert industry insight into revenue opportunities
Comfortable operating in cross-functional, high-accountability environments
Strategic thinker with a structured, data-informed approach
Deep understanding of how client businesses operate end-to-end
Strong presence and ability to influence senior stakeholders
Balanced approach: strategic thinking + hands-on execution
Confident, commercially driven, and outcome-oriented
Bachelor’s degree required

Nice To Haves

Experience across both client-side and BPO/vendor environments strongly preferred
MBA or equivalent preferred

Responsibilities

Own and develop strategic account plans across a portfolio of key clients
Drive organic revenue growth (target: ~20–25% annually)
Identify and execute on upsell, cross-sell, and expansion opportunities
Map client organizations and uncover new areas of value creation
Build long-term, executive-level client relationships
Act as the SME for the vertical (Auto)
Translate industry knowledge into commercial opportunities and scalable solutions
Partner with Operations and Technology teams to shape service offerings and delivery models
Provide practical, experience-based insight into client operations and business drivers
Support Sales in late-stage deals, solution validation, and onboarding
Contribute to value proposition development and market positioning
Help define target segments and growth opportunities within the vertical
Contribute to and execute go-to-market strategy for the vertical
Identify market trends, competitive insights, and innovation opportunities
Translate client and market feedback into actionable business improvements
Represent the company in client forums and industry conversations
Partner across Sales, Delivery, and Recruitment to ensure alignment and execution
Navigate internal trade-offs and constraints while protecting client outcomes
Influence without authority in a fast-paced, matrixed environment