Vice President Patient Experience

Ochsner Health • New Orleans, LA

1d • Onsite

About The Position

This role provides enterprise wide strategic leadership for the health system’s patient, family, and consumer experience agenda. This executive serves as the system leader responsible for establishing and advancing a comprehensive patient experience strategy that promotes patient centered care, service excellence, compassionate culture, and measurable improvements in patient perceptions of care across all settings. The VP partners with executive leadership, physicians, operational leaders, and clinical teams to align patient experience priorities with organizational goals, quality outcomes, workforce engagement, and growth strategies.

Requirements

• Bachelor’s degree in Healthcare, Business Administration or related field.
• 10 years’ experience in leadership in a healthcare setting.
• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Advanced knowledge of performance improvement principles and methodology.
• Strong conflict resolution skills and ability to demonstrate good judgement.
• Strong organizational skills, self-directed and ability to set priorities and perform duties calmly and efficiently under pressure.
• Strong interpersonal and leadership skills and ability to lead through influence.

Nice To Haves

• Master’s degree in Healthcare, Business Administration or related field.
• Prior leadership experience with direct and matrix reports across multiple facilities.
• Certified Patient Experience Professional (CPEP).
• Project Management Professional Certification (PMP).
• Lean Six Sigma Black Belt (LSSBB).

Responsibilities

• Ensures quality of care and patient satisfaction measured by division performance reviews, accreditation and regulatory compliance, and patient advocacy scores.
• Builds an engaged workforce through leadership, talent development and collaborative employee relationships.
• Oversees research, education; training to support cutting edge patient care and services.
• Ensures operational profitability with sound financial performance.
• Develops and achieves long-term strategic business plans through effective relationship building, communication, planning, and fundraising.
• Oversees the physical and technological infrastructure and develops organizational structures, programs, and processes.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive