Vice President- Partner Technical Experience Lead

JPMorgan Chase & Co.•Wilmington, DE

8d•$133,000 - $215,000

About The Position

Build and strengthen technical partnerships that power customer-facing experiences. In this role, you’ll guide integrations from strategy through launch and long-term support. You’ll collaborate across product and engineering teams and communicate clearly with external stakeholders. Your work will help deliver stable, secure, and scalable solutions. As a Vice President- Partner technical Experience Lead in the Co-brand and Partner Product, you will lead partner-facing technical implementation and post-launch support to deliver reliable, secure, and scalable integrations. You collaborate with product, engineering, and business stakeholders to translate requirements into actionable plans, reduce friction during onboarding, and improve the ongoing partner technical experience. You also support change management and help ensure solutions align to governance, risk, and compliance expectations.

Requirements

5years+ experience serving as a technical liaison for external partners in an integration, onboarding, or implementation role
5 years+ experience supporting API- and platform-based integrations across design, build, testing, and release
5years+ experience translating business requirements into technical requirements and delivery plans
5years+ experience leading technical discussions with external stakeholders and internal cross-functional teams
5years+ experience documenting technical requirements and implementation artifacts (e.g., specifications, runbooks, support workflows)
Knowledge of change management concepts for technology implementations and production support
Ability to communicate technical concepts clearly to technical and non-technical audiences
Ability to identify and escalate delivery risks, dependencies, and operational issues in a timely manner

Nice To Haves

7years+ experience supporting post-launch integration maintenance, incident triage, and issue resolution with external partners
7years+ experience with authentication and authorization concepts commonly used in API integrations
7years+ experience improving technical processes through automation, standardization, or reusable integration patterns
7years+ experience collaborating with governance, risk, and compliance stakeholders on technology delivery
7years+ experience operating in a matrixed environment with multiple product and engineering teams
Familiarity with performance and reliability considerations for partner-facing integrations

Responsibilities

Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support
Translate partner business needs into clear technical requirements, implementation approaches, and decision points
Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones
Design and support integrations using existing and new capabilities, including APIs and platform services
Lead partner “tech-to-tech” working sessions to review roadmaps, implementation status, and technical issues
Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support
Identify opportunities to improve technical processes through automation, standardization, and integration patterns
Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders
Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points
Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk
Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations