Vice President (or Assistant Vice President), Investor Communications

Golub Capital•Chicago, IL

2d•$95,000 - $180,000•Hybrid

About The Position

The Investor Communications Group supports the Firm’s capital raising efforts across various products, strengthening its relationship with investors and contributing to the overall growth of the Firm. The group is responsible for investor services and acts as the liaison between clients and senior management. The department is also responsible for investor onboarding and is the primary point of contact for investor reporting and ongoing account maintenance. The group collaborates closely with department leadership, business unit heads and the Business Development and Marketing Groups to develop and execute plans in line with business objectives. The Vice President (or Assistant Vice President) (“VP” or “AVP”) will join the Data Management Team (“DMT”) within the Firm's growing Investor Communications (“IC”) Department which serves as a key point of contact to the Firm’s investor base. This role requires a motivated individual with a proactive approach to collaboration, the ability to manage tight deadlines as well as unparalleled attention to detail.

Requirements

Bachelor’s degree required
10+ years of related experience, ideally at a transfer agent, custodian or prime brokerage with exposure to alternative investments
Previous management and people development experience required with the ability to motivate team members, especially during periods of high investor volumes
Client-facing financial services experience with operations exposure preferred
Knowledge of Microsoft Dynamics CRM a plus
Technical skills and financial background are a strong plus
Meticulous attention to detail and accuracy
Demonstrated ability to meet deliverables, learn quickly and escalate timely
Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Nice To Haves

Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
Investor Data Governance: Follows appropriate policies and procedures to enter and manage investor data, including evaluating issues with investor data and taking appropriate steps to address them and communicating with others regarding investor data governance to ensure accuracy and integrity.
Investor Management: Handles or manages investor onboarding, reporting and inquiries. Understands how to prepare and check reports, gather subscription-related data from investors (e.g., legal documentation) and answer investor inquiries regarding onboarding, subscriptions and reports.
Tax and AML Regulatory Compliance: Complies with tax and AML laws and regulations related to due diligence, withholding and reporting. Stays informed of changes to tax law, regulations and legal cases to communicate impact to relevant internal and external stakeholders.
Innovative Mindset: Leverages a detailed, agile and creative mindset to master processes and responsibilities, as well as drive value-added enhancements, continuous process improvement and proactive learning through new technology, processes and people.

Responsibilities

Managing a team of 7 employees who are dedicated to supporting investor onboarding, incoming / outgoing wire reconciliation and data maintenance across all product offerings
Overseeing new investor subscriptions processing, routine account maintenance and transfers of interest and ensuring the team is meeting Service Level Agreements (SLAs)
Focusing on growth and development, capacity planning, driving priorities, issue resolution and overall team needs
Leading strategic initiatives (e.g., Source of Funds Checks, Form PF enhancements, Escheatment remediation) acting as the key project oversight
Liaising with internal departments including Fund Accounting, Treasury, Compliance and Investor Partners Group
Collaborating daily with internal teams and colleagues on routine and ad-hoc activity
Overseeing day-to-day team management and acting as the primary escalation point for the Team Lead
Facilitating collaboration with Technology Solutions Team to drive system enhancement initiatives, to increase efficiency and reduce risks.
Ad-hoc Investor Communications projects as needed