Vice President, Operations

SuperDial • New York, NY

5d • $200,000 - $250,000

About The Position

You will be responsible for building and leading our operations function across three distinct pillars: agent operations, customer success, and business operations. Reporting directly to the CEO, you will own how SuperDial's AI agents are deployed and perform in production, how enterprise customers are onboarded and supported, and how the company runs internally - the processes, cadences, and infrastructure that allow every function to operate with clarity and speed. This is a ground-floor leadership opportunity at a company entering its most consequential growth phase.

Requirements

• 15+ years of progressive operations leadership at startups, with meaningful experience spanning the Series A to B/C journey
• Proven track record building and leading across multiple ops functions simultaneously — agent or technical operations, customer success, and internal business operations
• Deep understanding of what it means to operationalize AI products in the enterprise: deployment complexity, performance variability, customer expectations, and the feedback loops required to improve
• Experience standing up business ops from scratch — internal cadences, reporting infrastructure, cross-functional accountability systems
• Hands-on experience designing and building processes from ambiguity, not inheriting mature systems
• Strong people leader with the ability to develop a small early team and hire well under startup constraints
• Data-driven instincts; comfortable using metrics to diagnose problems and drive decisions across all three pillars
• High emotional intelligence and a track record of building trust across engineering, product, sales, and customers simultaneously

Nice To Haves

• Experience in healthcare technology or revenue cycle management
• Background with voice AI, conversational AI, or agent-based products
• Familiarity with AI agent monitoring or LLM quality assurance
• Experience supporting Series B fundraising and operational diligence

Responsibilities

• Audit current state across all three pillars — agent deployment workflows, CS operations, and internal business processes
• Map the full post-sale journey from contract to go-live and identify where handoffs between Sales, CS, Product, and Engineering are breaking down
• Assess team structure, tooling gaps, and quick wins across agent ops, CS, and business ops
• Meet every key customer
• Deliver an initial risk and opportunity assessment to the CEO and leadership team
• Establish structured agent operations processes — deployment standards, performance monitoring, quality benchmarks, and escalation paths when agents underperform
• Build an implementation and onboarding playbook that reduces time-to-value for enterprise customers
• Define the CS team's operating model with clear roles, health metrics, and handoff points with Account Management
• Stand up core business ops infrastructure — internal reporting cadences, cross-functional meeting rhythms, and company-wide OKR tracking
• Evaluate and implement tooling across all three pillars
• Own the full post-sale operational journey through implementation, go-live, and ongoing delivery quality
• Build a tight feedback loop between agent performance data and Product and Engineering
• Establish business ops as a true function — owning internal accountability systems, vendor relationships, and operational cost efficiency in partnership with Finance
• Define and track operational KPIs across agent ops, CS, and business ops that tie to company OKRs
• Build a lean, high-performing team across all three pillars — hiring ahead of need as the customer base and company grow
• Institutionalize quality standards for agent performance across diverse enterprise environments
• Partner closely with Account Management on customer health signals, surfacing delivery risks before they become commercial ones
• Use business ops as the connective tissue that keeps the executive team aligned and the board informed
• Help position the company operationally for Series B — building the documentation, metrics, and processes that sophisticated investors will scrutinize

Benefits

• We also offer equity and benefits as part of our total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed