Vice President - Operations

WLRC Inc•Milford Mill, MD

23h

About The Position

Under the leadership of the Chief Executive Officer, the Vice President of Operations will oversee the daily, high-priority, and strategic operations of emergency medical service teams, including personnel, fleet management, and regulatory compliance to ensure 24/7 coverage and operational readiness and excellence. The VP of Operations will develop and execute business strategies, overseeing multiple regions; Delaware, District of Columbia, Maryland, Vermont, and Virginia, to ensure profitability and service growth. The VP of Operations is responsible for developing and implementing efficient processes to optimize resource allocation, improve service delivery, and enhance customer satisfaction. They will lead a team of directors and work closely with other stakeholders, fostering a culture of safety, quality, and continuous improvement. When collaborating with outside stakeholders, the VP of Ops is responsible for building and maintaining strong relationships with hospital partners and vendors to ensure seamless operations and mutual success. The Vice President of Operations collaborates closely with other senior executives to support growth and innovation, manage budgets, and ensure compliance with industry regulations. Strong leadership, communication, and problem-solving skills are essential, as this role demands the ability to motivate teams, make data-driven decisions, and adapt to an ever-changing business environment.

Requirements

Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Extensive knowledge of the principles, procedures, and best practices in the industry.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software.
Bachelor's degree in Business Administration, Logistics, Engineering, or other industry-related field required; MBA preferred.
At least 10 years of industry-related experience including three years in upper management
Graduation From High School or equivalent
19 years old or older at time of hire for insurance purposes
Valid driver’s license
Ability to drive company vehicles with an approved driving record.
Successful completion of a NAEMT EVOS course or ability to obtain in 90 days.
Current AHA BLS CPR or ability to obtain within 10 days of hire.
Availability for recall in times of crisis
Ability to pass a lift test of 150 – 200 pounds.
Ability to pass a pre-employment drug test.
Ability to pass a pre-employment background check.
Ability to read, speak, and write English.

Nice To Haves

Strong excel skills
Traumasoft Experience
Master’s Degree in Business Administration

Responsibilities

Oversee the management of EMS operations, ensuring optimal resource allocation and efficient service delivery.
Develop and implement operational strategies aligned with the company's goals and objectives.
Collaborate with executive leadership to establish performance metrics and drive continuous improvement initiatives.
Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems
Collaborates with other divisions and departments to carry out the organization's goals and objectives.
Partners with recruiting to recruit, interviews, hires, and trains management-level staff in the department.
Partners with Risk Management to develop and implement enterprise wide risk mitigation strategies, including incident review, claims management oversight, and corrective action planning to reduce liability exposure.
Ensure compliance with all local, state, and federal regulations, maintaining high standards of safety and quality.
Lead, mentor, and develop a high-performing team, fostering a culture of excellence and accountability.
Implements structured performance review processes with Operational Directors to ensure · accountability and continuous improvement.
Analyze operational data and trends to identify areas for improvement and implement solutions to enhance efficiency.
Manage budgets and financial performance, optimizing operational costs while maintaining quality of service.
Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
Establishes and administers the department's budget.
Build and maintain strong relationships with key stakeholders, including clients, regulatory bodies, and community partners.
Monitors multi-state contract performance metrics to ensure service level agreements are consistently met or exceeded.
Provides constructive and timely performance evaluations as required
Oversees indirect discipline and termination of employees in accordance with company policy.
Establishes, implements, and communicates the strategic direction of the organization's operations division.
Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
Ensures that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan and vision.
Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
Presents periodic performance reports and metrics to the chief executive officer and other leadership.
Maintains knowledge of emerging technologies and trends in operations management.
Identifies training needs and ensures proper training is developed and provided.
Performs other related duties as assigned.
Works with key partners, stakeholders, and customers in regions to ensure the highest level of satisfaction, and contract compliance
Embodies a culture of safety, customer service, and compliance both in daily actions, but in team culture and work place