Vice President, Operations

AvantStay

14d•$190,000 - $225,000

About The Position

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. We’re seeking an experienced Vice President of Operations to oversee operational performance across AvantStay’s nationwide footprint. This leader owns the execution of our operating model at scale — ensuring strong market performance, a seamless guest experience, and profitable operations across 2500+ properties in 50+ markets. The role has executive ownership of Market Operations and Guest Experience, partnering closely with Central Operations, Owner Experience, Finance, Product & Engineering, and People & Talent. You’ll serve as a senior leader within the company, translating strategy into consistent, high-quality execution across a complex, distributed operation.

Requirements

10+ years of operations leadership experience in hospitality, property management, real estate, or market place businesses.
Proven experience leading large, distributed operations across multiple markets.
Track record of scaling teams, systems, and processes in a high-growth environment.
Experience owning operational P&L and managing complex cost structures.
Strong strategic, analytical, and executional leadership skills.
Excellent cross-functional communication and executive presence.
Willingness and ability to travel up to 25% of the time.

Responsibilities

Own operational performance across 2,500+ properties and 50 markets, ensuring consistent standards, efficiency, and profitability at scale.
Provide executive leadership to regional and market-level teams across a distributed, multi-market organization.
Ensure markets consistently meet or exceed KPIs related to guest satisfaction, homeowner outcomes, operational efficiency, and contribution margin.
Partner with Central Operations on vendor strategy, quality standards, onboarding, and regulatory compliance.
Support new market launches, expansions, and performance turnarounds as the business grows.
Provide executive oversight of the Guest Experience organization, led by a Director of Guest Experience.
Ensure the end-to-end guest journey — from pre-arrival through post-stay — is tightly integrated with market operations.
Review and guide performance across key guest metrics, including CSAT, NPS, response times, and resolution quality.
Serve as the executive escalation point for high-impact guest issues, ensuring effective resolution and systemic improvement.
Partner with Product and Engineering to improve guest-facing tools, workflows, and automation.
Translate company strategy into clear operational priorities, metrics, and execution plans.
Establish operating rhythms, reporting, and accountability frameworks across Market Operations.
Lead cross-functional initiatives to improve systems, processes, and tools that enable consistent execution at scale.
Use data and guest feedback to identify and drive continuous improvement opportunities.
Own operational P&L performance, including cost management, margin optimization, and productivity.
Partner with Finance on budgeting, forecasting, and long-range operational planning.
Identify opportunities for operational leverage, efficiency gains, and scalable growth.
Build, develop, and retain a strong operations leadership bench.
Partner with People & Talent on org design, succession planning, and leadership development.
Champion a culture of accountability, ownership, and operational excellence.