Vice President, Operations | The Rogers Centre - Toronto Blue Jays

ASM Global•Toronto, ON

12d•Onsite

About The Position

The Vice President, Operations is responsible for leading and executing Legends Hospitality’s food and beverage operational strategy at Rogers Centre, ensuring alignment with client priorities and drives the partnership by leading collaborative efforts. As the senior on-site leader, the Vice President oversees the General Manager and key operational departments, leads the relationship with the client and coordinates collaborative efforts between Legends and Toronto Blue Jays at all levels of the leadership team. This position reports directly to the Senior Vice President, Hospitality. Rogers Centre is a world-class, multi-purpose stadium located in downtown Toronto and home to the Toronto Blue Jays. Known for its fully retractable roof and large-scale capacity, the venue hosts a wide range of events including Major League Baseball games, concerts, and other major entertainment and corporate events. Its high-volume environment and diverse event calendar require exceptional operational execution and a strong focus on delivering premium guest experiences on scale.

Requirements

Bachelor’s degree in food service, Hospitality, Business Management, or a related field, or equivalent professional experience.
A minimum of 8–10 years of progressive leadership experience in a contracted food service, hospitality, or large-scale venue / stadium environment.
Significant senior leadership experience overseeing large teams, multiple departments and leaders, including direct management of senior-level roles such as General Managers.
Proven experience with financial responsibility, including budgeting, forecasting, financial analysis, and driving revenue growth strategies.
Strong background large-scale event execution.
Demonstrated expertise in client relationship management at a senior/executive level.
Working knowledge of inventory control systems (e.g., Yellowdog) and cost management practices.
Experience in labor relations and collective bargaining environments, including negotiation participation or leadership.

Responsibilities

Serving as the lead client liaison, building and maintaining a strong, strategic partnership.
Proactively collaborates with the Blue Jays to identify needs, aligning operational delivery with objectives, and introducing new programs and innovations that enhance the guest experience and drive revenue. These objectives are coordinated at multiple levels of the leadership team on both the TBJ and Legends sides.
Providing executive leadership and oversight to the leadership team, ensuring effective execution of operational plans, service delivery, and TBJ objectives.
Coaching and developing leadership, encouraging collaboration with TBJ, while holding teams accountable for performance.
Driving overall operational excellence across all functions including food and beverage, premium services and F&B operations.
Establishing performance standards and ensuring consistent execution at the highest level that aligns with both Legends and TBJ objectives.
Championing a best-in-class guest experience through the diverse offerings of Rogers Centre, ensuring each space and destination in Rogers Centre is positioned in a unique manner and experience with aligning F&B concepting.
Driving talent strategy and organizational effectiveness, including client collaboration, leadership development, succession planning, and fostering a high-performance culture across all levels of the operation and both organizations.
Ensuring robust training and development programs are in place and consistently executed to support operational excellence and career progression for team members while supporting TBJ objectives
Collaborating closely with the SVP Hospitality and TBJ Leadership, providing regular updates and insights on performance, risks, and opportunities
Leading financial strategy and performance, monitoring results against targets, identifying variances, and implementing strategic initiatives to optimize profitability and efficiency.
Ensuring compliance with all Legends Hospitality standards, government regulations, and accrediting agency requirements related to food safety, sanitation, and operational protocols.
Overseeing procurement strategy and supply chain operations, ensuring cost controls, vendor performance, inventory management, and product quality standards are consistently achieved.
Overseeing labor relations strategy, ensuring compliance with collective bargaining agreements, leading or supporting negotiations, and proactively addressing workforce issues.
Representing Legends Hospitality within the community, strengthening brand presence and fostering positive relationships with local stakeholders, partners, and civic organizations.
Establish and maintain effective administrative and office operations, ensuring efficient and timely business processes and strong internal communication.