Vice President, Operations

Highmark Residential, LLC•Addison, TX

4d•Hybrid

About The Position

The Vice President of Operations will manage, direct, and implement Operations strategies and objectives to ensure the successful achievement of operational efficiencies and profitability. Responsibilities will be to oversee the direction of each region to provide efficient, high-quality customer service, achieve financial goals, and deliver profitably through a highly trained and motivated staff.

Requirements

Bachelors Degree in Business Management, Finance, or Accounting preferred
Industry accreditations preferred – CAM, CAPS, CPM
10+ years experience managing multiple portfolios within the multi-family industry
Strong knowledge of budgetary preparation and management
Ability to independently assume responsibility for the overall needs of the Operations Department
Good public/employee relation skills, problem-solving, analysis, and decision-making ability
Good oral/written communication skills, participatory “team management” leadership style
Good time management/organizational skills with strong analytical and reasoning abilities
Excellent verbal/written communication and interpersonal skills
Proficient in MS Outlook, Word, and Excel, and other property management software
Willingness to travel as required

Responsibilities

Understand and comply with all company policies and procedures as outlined in the Operations Manual and according to Highmark’s strategic goals
Directly supervise and provide guidance to Regional Managers, Senior Regional Managers, Construction Management and Administrative Assistant to ensure that properties meet or exceed approved budgets
Design, implement, and promote innovative programs to increase operational efficiencies and profitability
Monitor and review financial reporting
Work closely with Asset Management to provide due diligence oversight, analysis and transition assistance during the acquisition and disposition process
Respond appropriately to escalated complaints by residents or prospective residents
Stay up-to-date of changes in Fair Housing laws, rules, and regulations concerning apartment leasing and management
Assist with recruiting quality candidates to join Highmark
Participate in community activities, network groups, and related professional organizations in order to be aware of ongoing changes within the multi-family industry
Performs all other duties as assigned by the Senior Vice President of Operations

Benefits

Continuous professional development and regular career progression sessions
Competitive pay for the market
Monthly bonus opportunities for all site associates
30% associate rent discount
Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment
Company-provided life insurance, short term and long term disability coverage
Flexible Spending accounts
401(k) eligibility after 90 days, with 4% Highmark match
Professional Certification & Tuition reimbursement
Vacation, Sick and Personal Time off available to use after 90 days
10 paid holidays
Paid parental leave