Vice President, Operations

Richardson Wealth Ltd•Toronto, ON

About The Position

Reporting to the VP Advisor Services, the VP of Operations is a strategic leader responsible for shaping and executing Richardson Wealth's end-to-end operations strategy. This role drives operational excellence, scalability, and advisor & client service innovation, ensuring alignment with iA Wealth long-term growth objectives with a mandate to elevate the client & advisor experience, generate operational efficiencies and foster a positive and winning team culture. As a key partner to our Advisor teams, the Head of Operations will oversee the firm’s back-office and middle-office operational activities including technology, end-to-end processes and system integrations. In addition to ensuring day-to-day operational processes run smoothly and efficiently, this role focuses on streamlining operations and enhancing the client, advisor and employee experience.

Requirements

10+ years of relevant operations strategy and delivery experience in Wealth industry back-office or Operations practices.
Proven track record of implementing operational excellence through processes and systems optimization in Wealth Management.
Strong track record of inspiring and leading cross-functional teams to successful execution, advocating and leading staff through change
Ability to engage, influence and build strong relationships with external partners with commercial relationships
Demonstrate strong understanding of operational processes and controls including in depth knowledge of account opening and client onboarding, account transfers, fee billing and cash payments.
Ability to solve problems effectively by balancing various lenses – business, operations, design and technology
Self-motivated and results-oriented individual with strong leadership, decision making, analytical and problem-solving skills
Creative strategic thinker who is comfortable with change, ambiguity and challenges the status quo
Possess business acumen to analyze and generate insights from OKRs as well as foundational quantitative analytical skills to size business benefits
Ability to manage multiple priorities and tight deadlines while providing coaching and mentoring to teams.

Nice To Haves

Degree in Business, financial industry designations are an asset
Completed Canadian Securities Course (CSC) and Conducts & Practices Handbook Course (CPH)
Licensed as IR or RR with CIRO would be an asset

Responsibilities

Manage daily operations to ensure accuracy, efficiency, and adherence to established policies and procedures.
Oversee relationships with key custodians and vendors, ensuring adherence to service level agreements and enhancing service delivery.
Identify gaps and opportunities to streamline workflows and improve efficiency.
Lead or participate in projects aimed at enhancing processes, systems and client & advisor experience
Lead, mentor, and develop the team to deliver consistent, high-quality support that Advisors and their teams can rely on.
Support the development and execution of operational controls to mitigate risk across team functions.
Serve as escalation point for operational issues and own timely resolution.
Track and analyze key performance indicators to monitor and assess operational efficiency.
Partner and collaborate with internal teams to support seamless end-to-end experiences.
Support organization change by helping the team adopt new processes, technologies and operational updates.