Vice President, Operations - South

CLEAR•Miami, FL

12d•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Vice President, Operations - South will lead CLEAR’s airport operations across our South region, with responsibility for delivering exceptional security, member experience, sales, and people outcomes. You’ll lead a large organization of frontline team members and general managers while driving growth, operational excellence, and a high-performing culture across the region. This is a key role on our Airport Operations leadership team.

Requirements

15+ years of progressive operations leadership experience, including leading large, geographically dispersed teams in high-volume, 24/7/365 environments
Owning P&L performance, forecasting, labor and cost management, and sales or revenue goals across complex multi-site operations
Building high-performing sales and service cultures with a strong focus on customer experience, operational rigor, and measurable results
Leading through leaders, developing strong management teams, and creating accountability and engagement across large frontline organizations
Exercising sound judgment in fast-moving environments, building credibility with frontline teams and senior executives, and influencing effectively across internal and external stakeholders
Ability to travel up to 75% across the region and periodically to CLEAR’s New York City headquarters

Responsibilities

Own operational and financial performance across CLEAR’s South region, delivering against security, member experience, enrollment, sales, labor, and profitability goals
Lead, coach, and develop Regional Directors and General Managers, building a strong leadership bench and driving clear accountability and consistent execution across the region
Drive regional growth by maximizing performance at existing airports, supporting new airport launches, and accelerating adoption of new products and experiences
Build trusted relationships with senior airport, aviation, and internal stakeholders, representing CLEAR at the executive level and aligning partners around shared business and operational priorities
Partner cross-functionally with People, Training, Compliance, Member Experience, Finance, and other teams to strengthen execution, develop talent, uphold CLEAR’s standards, and continuously improve the member and team member experience