Vice President, Operations Management Navista

Cardinal Health

4d•$193,800 - $327,910

About The Position

Senior executive leader responsible for assembling a high performing team, best practices and operational effectiveness to scale the oncology network to achieve its mission. Has primary responsibility for practice P&L and successful implementation of the strategy and achievement of the business case, including oversight of operations across Navista and business lines directly or in partnership with other functional leaders across Cardinal Health. The VP, Operations will be a seasoned leader and advisor, with proven experience partnering with clinicians in oncology and across multiple therapeutic areas. A key area of focus will be addressing strategic imperatives, prioritizing and initiating strategies to support the future delivery of oncology care, and driving growth across Navista practice alliances. The VP, Operations will need to be customer centric and able to work both upstream and downstream. The leader of operations will have a strong bias for action and process improvement to ensure that each site achieves their performance targets in the areas of clinical and quality, patient satisfaction, compliance, and financial. They will need to simultaneously build while delivering solutions and services to providers and patients. Expertise will be needed in the following areas: deep knowledge of physician practice operations, workflow and demonstrated outcomes in process improvement, financial returns, service line growth, etc. Further, revenue cycle management, value based care, payor relations, EMR optimization, clinical operations, and awareness of regulatory environments are also critical for this role. Situational leadership and demonstrating strong provider communications & positioning is essential.

Requirements

Previous working experience in executive leadership roles for 10+ years in healthcare services related organizations
Previous experience leading multiple functions and 1,000 + employee organization at scale
In-depth knowledge of clinical operations
Knowledge and implementation of regulatory requirements and laws that govern clinical activities
Superior knowledge of principles and processes for supporting physicians, clinics and their staff, including “customer” needs assessment, meeting quality standards for services and evaluation of “customer” satisfaction
Relevant experience in growing and scaling physician practices nationally
Outstanding organizational and time management skills
Excellent interpersonal and leadership skills, especially with providers
Great communication and presentation skills
Problem-solving and innovation-oriented mindset
Ability to travel as needed (up to 30%)

Responsibilities

Provide direction and support for the on-going development of all Navista practices. Develop and drive practice financial and operational excellence while ensuring high quality patient care
Direct responsibility of Practice P&L for all service lines
Works with the finance leadership and other stakeholders to prepare and manage practice operating and capital budgets. Lead efforts to improve practice profitability, efficiency and drive patient engagement/satisfaction
Own, lead and manage all operational initiatives, P&Ls/financials, and operations team members for assigned practice/s. Directs the management of financial plans, resources, priorities, and budgets.
Support practice physician board/joint operating committee meetings. Organize, coordinate and lead effective physician engagement
Support approach and standardization of physician and clinic schedules and coverage across Navista.
Responsible for physician governance and productivity across Navista, monitoring and managing trends to ensure quick actions are taken to address changes; develop staffing ratios and manage proactively
Support and serve as key stakeholder for physician and APP recruiting, onboarding and business case realization .
Support strategy to develop and maintain local practice partnerships with hospitals, referring physician groups, IPA’s and other entities directly affecting the growth and sustenance of practices across Navista; support practice growth leader to deliver key initiatives to support forecasted growth
Oversee development of short and long-term operational strategies and top-line growth initiatives and goals in partnership with practice administrative and clinical leaders, Navista functional support teams and physician boards. Leads the execution of those goals to achieve measurable outcomes in a timely and cost-effective manner.
Will assist the facilities’ evaluation and purchase of diagnostic and treatment equipment, ensuring optimal efficiency, productivity and delivery of care; optimizing Navista’s procurement objectives and process
Ensures the effective and efficient delivery of services by the practice operations, vendors and Navista support teams (such as patient access & registration, prior auth, medical Records, scheduling, nurse navigation, scribe etc.) .
Manages development and maintenance of operational dashboards including patient statistics, physician, and staff productivity data (wRVUs, clinic/hospital visits, etc.), financial data, referral trends, patient volumes etc.
Implement healthcare technology and business strategies, plans and procedures- proactively address change management and partner with IT to ensure optimization of software updates, EMR transitions, etc.
Set comprehensive goals for business growth and success
In partnership with the Navista Executive leadership team, ensure the Navista Network has the necessary tools and resources to maximize success
Lead the implementation and onboarding of clinical practices in collaboration with the clinical team and CMO
Development and execution of long-term growth initiatives
Lead by example, and develop a high-performance organization, at all levels
Analyze and interpret data and metrics proactively to ensure goals are achieved
Take the lead in operationalizing expansion activities and collaborating with the business development team to recruit new practices
Maintain relationships with partners and vendors
Ensure optimal service delivery processes in place and champion continuous improvement projects on your teams
Develops plans and models for lowering costs, improving processes, increasing efficiency and driving profitable growth to support strategic objectives at the business level.