Vice President - Operations for Americas Amenities
About The Position
We're seeking someone to join our team as the Vice President of Operations for Americas Amenities. This is a strategic leadership role responsible for overseeing the end-to-end performance and delivery of employee-facing services across the region. This leader ensures that corporate amenities-including dining programs, wellness centers, conferencing hubs, and executive hospitality-align with the Firm's brand values, financial targets, and workplace strategies. The role bridges high-level strategy and daily execution, managing a diverse portfolio of vendors and internal teams to deliver a world-class workplace experience. In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
Requirements
- Bachelor's degree required; advanced degree preferred.
- 12+ years of progressive leadership experience in Facilities Amenities, Employee and Guest Workplace Solutions, hospitality operations, or complex corporate service environments.
- Demonstrated success managing high-visibility, multi-site service portfolios.
- Strong financial, operational, and risk management acumen.
- Proven people leader with experience managing managers and cross-functional teams.
- Exceptional judgment, executive presence, and communication skills.
Responsibilities
- Develop and execute regional operational strategies that enhance employee engagement and productivity while maintaining alignment with global brand standards.
- Lead vendor oversight of third-party service providers across food services, fitness and wellbeing, facilities, conferencing, and reception services.
- Provide financial stewardship for regional OPEX and CAPEX portfolio, leading collaborative budget development and cost-optimization initiatives.
- Establish and monitor KPIs including Net Promoter Scores (NPS), employee satisfaction, and space utilization to drive continuous improvement.
- Serve as a trusted advisor and escalation point for senior leadership and business unit heads, translating business priorities into actionable amenity programs.
- Ensure all amenities operations comply with health and safety, food safety, and regulatory requirements, mitigating risks of business interruption.
- Partner with Real Estate Development teams on pre-opening planning, renovations, and capital projects for new or expanding office hubs. D Part 2: Scope of Role What you'll bring}
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
