Vice President, Operational Risk Management
About The Position
We’re seeking a future team member for the role of Vice President, Operational Risk Management (GRC Platform) to join our Risk & Compliance team. This role is located in Pittsburgh, PA or Lake Mary, FL. In this role, you’ll make an impact by supporting day-to-day administration and operational management of the Risk Management Platform, serving as a key point of coordination for user support, access-related questions, issue triage, and process clarification. You will partner with business, policy, and technology stakeholders to gather, refine, and support delivery of platform enhancements, and help manage and prioritize change requests, ensuring alignment with business needs, dependencies, and strategic direction. You will support the rollout of platform updates through communications, training, demos, and user engagement, and assist with transition planning and continuity of support across platform changes, modernization efforts, and evolving operating models. You will coordinate testing activities for enhancements, defect fixes, and production releases to help ensure quality outcomes, and document business requirements, process flows, impacts, and operational considerations for new functionality. You will provide support for reporting, data review, and analysis tied to platform operations and risk management activities, and help identify opportunities to improve user experience, streamline workflows, and reduce manual effort. You will build effective working relationships across product, engineering, operations, and risk stakeholders to support successful delivery, and contribute to a culture of ownership, responsiveness, and continuous improvement.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- Experience supporting business platforms, operational processes, or risk-related systems in a financial services environment.
- Strong organizational and coordination skills, with ability to manage multiple priorities across support and change activities.
- Experience translating business needs into clear requirements and working effectively with technology teams.
- Strong written and verbal communication skills, including ability to support training, stakeholder updates, and end-user communications.
- Experience with testing coordination, defect management, and release support.
- Ability to work across teams and functions in a fast-paced, evolving environment.
- Strong problem-solving skills and attention to detail.
- Experience in Operational Risk, Control Management, or related risk disciplines.
- Familiarity with platform administration, user support models, and business process workflows.
- Experience supporting platform modernization or transformation initiatives.
- Exposure to reporting, data analysis, or SQL-based investigation/support.
- Experience working with cross-functional stakeholders in large, complex organizations.
Responsibilities
- Support day-to-day administration and operational management of the Risk Management Platform.
- Serve as a key point of coordination for user support, access-related questions, issue triage, and process clarification.
- Partner with business, policy, and technology stakeholders to gather, refine, and support delivery of platform enhancements.
- Help manage and prioritize change requests, ensuring alignment with business needs, dependencies, and strategic direction.
- Support rollout of platform updates through communications, training, demos, and user engagement.
- Assist with transition planning and continuity of support across platform changes, modernization efforts, and evolving operating models.
- Coordinate testing activities for enhancements, defect fixes, and production releases to help ensure quality outcomes.
- Document business requirements, process flows, impacts, and operational considerations for new functionality.
- Provide support for reporting, data review, and analysis tied to platform operations and risk management activities.
- Help identify opportunities to improve user experience, streamline workflows, and reduce manual effort.
- Build effective working relationships across product, engineering, operations, and risk stakeholders to support successful delivery.
- Contribute to a culture of ownership, responsiveness, and continuous improvement.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Generous paid leaves
- Paid volunteer time
- Medical, dental, vision, and basic life insurance plans
- Various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
