Vice President, Operational Risk Event Management

Oaktree Capital Management, L.P.•Los Angeles, CA

4d•$160,000 - $200,000•Hybrid

About The Position

Oaktree is seeking a Vice President to design and implement an enterprise-wide risk event and issue management program from the ground up. This role focuses on program design, governance, and organizational change, covering risk events, issues, and technology-related incidents. It requires strong leadership and influencing skills to drive organizational change, establish accountability, and build a scalable framework aligned with Oaktree’s operational and regulatory expectations. The role reports directly to the Head of Operational Risk Management (ORM) and is initially structured as an individual contributor. The position will enhance the firm’s approach to risk event and issue management by establishing a unified framework, governance model, and reporting structure. This role will orchestrate the development of a centralized risk event management framework and program, define roles and responsibilities, and establish a scalable operating model, including workflow design for intake, classification, prioritization, escalation, and reporting. The role is structured in two phases: an initial program build phase focused on framework design and implementation, followed by a transition to a steady-state Business As Usual (BAU) function embedded within the ORM team.

Requirements

8+ years in operational risk management, enterprise risk management, or business process design in complex organizations.
Financial services experience preferred (investment management experience a plus).
Experience designing and implementing enterprise-wide frameworks and operating models.
Demonstrated ability to communicate areas of risk and issues to senior leadership in a clear, actionable manner.
Ability to influence stakeholders and drive organizational change across complex, cross-functional environments.
Experience in regulated environments.
Familiarity with ITSM, IRM/GRC platforms (specifically ServiceNow) preferred, sufficient to engage effectively with Technology teams.
Proven ability to coordinate across business and technology stakeholders, particularly during time-sensitive events.
Bachelor’s degree and/or equivalent work experience.

Nice To Haves

ITIL familiarity preferred but not required.
Familiarity with investment operations, trading workflows, and front-to-back office processes a plus.
Backgrounds in operational risk, management consulting, or business operations encouraged to apply.

Responsibilities

Drive organizational alignment and adoption across teams through influence, governance, and stakeholder engagement.
Assess current state across technology, business, and operational teams.
Design and implement a harmonized enterprise event management framework.
Define clear roles, responsibilities, and ownership across the event lifecycle.
Establish governance structures, including steering committees and decision-making protocols.
Design, own, and maintain structured frameworks liaising with internal teams, covering event identification, root cause analysis, impacted systems/processes/environments, severity prioritization, impact assessment, and escalation paths/communication requirements.
Provide oversight from identification through closure, ensuring workflow consistency and accountability.
Lead structured root cause analysis to identify underlying drivers across systems, processes, data, and vendors.
Provide oversight and coordination to ensure the framework is followed during major events, including structured responses, clear accountability, and effective communication across teams.
Partner with teams (e.g., Security, IT, Business Continuity, Risk) to harmonize processes.
Establish consistent reporting and dashboards to track trends/themes.
Create runbooks and playbooks.
Evolve process in phases as the ServiceNow platform matures.