Vice President, Operational Excellence (Take 5 Oil Change)

Driven Brands Inc.•United States of America - Remote NC, NC

3d•Remote

About The Position

We are looking for an experienced, strategy-driven leader with a track record of building high-functioning teams, who loves growing a brand, is customer-obsessed, has a passion for flawless execution, and naturally models strong leadership and success. The Vice President of Operational Excellence will be responsible for executing the brand strategy to drive Take 5 Oil Change unit growth, profitability, and excellent customer experience. This position will be instrumental in leading the development and execution of all aspects of operational process and labor standards, training, customer service, project management, loss prevention, and local fleet growth. They will develop and execute end-to-end, go-to-market strategies with all collateral and support for preparation, launch, and ongoing execution and continuous improvement of the strategy. The VP must have a strong aptitude for analyzing and actioning data to assess and improve business process, execution, efficiency, and overall company performance. They will drive change as they lead the execution of short and long-term strategies. The Vice President will lead by empowering their team and field teams to achieve operational excellence and store-level profitability.

Requirements

Bachelor’s degree in a related field
5+ years in operations and training experience in a fast-paced company, with deep knowledge of operational processes, project management, and learning and development to drive business results
Demonstrated history of success in leading operational excellence, training, project management, customer experience, and loss prevention.
3+ years of experience in leading and developing operational strategies for a growth organization, with specific responsibilities for leading new business processes, learning and development projects and programs, performance consulting, and/or strategic planning.
Demonstrated ability to create positive, efficient teams through mentorship, coaching, and feedback
Strong ability to strategize and clearly articulate and execute a vision from inception to measured results
Ability to manage competing priorities in a fast-paced, high-growth environment
Strong communication skills within all levels of an organization including communication with C-Suite, vendors, field teams, and cross-functional teams.

Nice To Haves

Master’s degree preferred
Experience in a high growth brand a plus

Responsibilities

Controlling, designing, and optimizing resources and controllables to support the efficient growth of the 700+ corporately owned Take 5 Oil Change shop operations.
Designing, implementing, and evolving the in-shop labor model to maximize productivity, sales growth, and expense control.
Driving compliance to labor and expense management programs and engaging with process and efficiency improvements across the operations system.
Supporting operations process design and process change through data analytics, and controlling cost of goods and expense management within the Take 5 Oil Change corporate shop system.
Leading the Director of Loss Prevention and their team to control cash, inventory, and other losses through the use of technology, data, and process design.
Leading Claims Management teams to include process improvements, use of data and information to identify and impact root cause.
Creating actions and processes to reduce customer claims, including tools, equipment, processes, and training.
Leading and developing teams of highly engaged operators, leaders, and instructors as they create and enable operations and systems to grow average unit volume and profitability.
Consulting with and advising field leaders to standardize best practices for operations and an improved customer experience to drive unit-level sales and profitability.
Driving operational efficiencies and systems to enable improved sales, service, and experience to protect the brand and communicate effectively with stores and business partners.
Identifying and driving continuous improvement and evolution to increase profitability through operational efficiencies, tools, and resources (i.e., operational procedures, equipment).
Seeking feedback from and providing feedback to leaders, peers, reports, and business partners.
Collaborating with functional areas throughout the company to improve end-to-end processes and customer and employee experiences.