Vice President of Supportive Services

Volunteers of America Delaware Valley•Camden, NJ

About The Position

The Vice President of Supportive Services is a senior leadership position responsible for overseeing the strategic direction, management, and growth of supportive housing, shelter, homelessness prevention, and client stabilization programs for a Camden County-based nonprofit organization. This role provides leadership to multidisciplinary teams delivering trauma-informed, client-centered services focused on housing stability, emergency shelter operations, case management, behavioral health coordination, and community partnerships. The Vice President of Supportive Services will work collaboratively with executive leadership, government agencies, community stakeholders, and funding partners to ensure high-quality services, regulatory compliance, program effectiveness, and positive client outcomes. The position requires a strong commitment to equity, dignity, and advocacy for vulnerable populations experiencing homelessness, housing insecurity, poverty, mental health challenges, and related barriers.

Requirements

Master’s degree in Social Work, Public Administration, Human Services, Nonprofit Management, Psychology, Counseling, or a related field preferred.
Bachelor’s degree with significant leadership experience may be considered.
Minimum of 7–10 years of progressive leadership experience in supportive housing, homelessness services, shelter operations, social services, or nonprofit management.
Experience managing multidisciplinary teams and multiple programs.
Demonstrated experience with government contracts, grant-funded programs, and regulatory compliance.
Strong knowledge of housing-first principles, trauma-informed care, and supportive service models.
Experience working with vulnerable and diverse populations.
Strong leadership, organizational, and decision-making skills.
Excellent written, verbal, and interpersonal communication abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong conflict resolution and problem-solving skills.
Proficiency with data management systems, reporting tools, and Microsoft Office applications.
Commitment to diversity, equity, inclusion, and client-centered service delivery.

Nice To Haves

Licensed clinical credential or professional certification preferred but not required.
Experience with HUD, CoC, ESG, NJ DCA, and other housing-related funding streams.
Familiarity with Camden County and regional social service systems.

Responsibilities

Provide strategic leadership and operational oversight for all supportive housing, shelter, rapid rehousing, homelessness prevention, and related supportive service programs.
Supervise program directors, managers, case management staff, shelter leadership, and supportive service teams.
Develop and implement organizational goals, policies, and procedures aligned with the nonprofit’s mission and strategic plan.
Foster a culture of collaboration, accountability, professionalism, and trauma-informed care.
Ensure programs operate efficiently while maintaining high standards of client care and service delivery.
Oversee emergency shelter operations, transitional housing programs, permanent supportive housing initiatives, and homelessness diversion services.
Ensure compliance with federal, state, county, and local housing regulations and funding requirements.
Monitor program performance, housing outcomes, occupancy goals, and client success metrics.
Develop strategies to improve housing placement rates, retention outcomes, and overall client stability.
Coordinate supportive services that address barriers to housing, including employment, mental health, substance use, healthcare access, transportation, and life skills.
Build and maintain collaborative relationships with Camden County agencies, municipalities, housing authorities, healthcare systems, behavioral health providers, law enforcement, and community organizations.
Represent the organization at county and regional meetings, coalitions, and public events.
Serve as a key liaison with funding agencies, government partners, and external stakeholders.
Support advocacy initiatives related to homelessness, affordable housing, and supportive services.
Develop and manage departmental budgets in collaboration with executive leadership and finance staff.
Monitor program expenditures to ensure fiscal responsibility and compliance with grant and contract requirements.
Assist with grant development, reporting, program narratives, and funding applications.
Utilize data and reporting systems to evaluate program effectiveness and support continuous quality improvement.
Ensure adherence to applicable regulations, licensing standards, accreditation requirements, and best practices.
Oversee program audits, site visits, and monitoring activities.
Implement quality assurance measures and risk management procedures.
Ensure accurate documentation, data collection, and timely reporting.
Recruit, train, mentor, and evaluate supervisory and program staff.
Promote professional development and ongoing staff training.
Support employee engagement, retention, and performance improvement initiatives.
Address staffing challenges and operational issues proactively.