Vice President of Residential Sales

Ritter Communications•Jonesboro, AR

18d

About The Position

Ritter Communications, headquartered in Jonesboro, Arkansas, is the largest privately held telecom provider serving the Mid-South. Recognized as one of Arkansas' Best Places to Work for five years running, we deliver world-class broadband fiber, telecom, video, and data center services. With rapid growth and millions invested in advanced infrastructure, we now serve 197 communities and over 60,000 customers across six states. At Ritter Communications, our team combines cutting-edge technology with a customer-first mindset - and we're looking for talented individuals who share our passion for excellence and community impact. General Summary: The Vice President of Residential Sales is a senior executive responsible not only for operational excellence, but also for driving growth and success of all residential programs. This role blends strategic leadership with a strong business development mindset, ensuring residential services meet market demand, remain competitive, and support the organization’s longâterm revenue goals. The VP strengthens market visibility, elevates service offerings, and champions a culture of accountability and continuous improvement.

Requirements

Strong understanding of residential operations, industry regulations, and customer expectations
Strong understanding of budgeting, forecasting, and performance analysis
Expert skill in negotiation, leadership, and cross-functional collaboration
Proven ability to budget, forecast, and conduct performance analysis with an expert level business acumen
Proven ability to build collaborative relationships, adapt to evolving business needs, and lead change
Proven ability to influence strategies, shape decisions, motivate performance, and advance organizational objectives
Ability to remain resultsâdriven, with a strong focus on customer experience and market growth
Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record.
Bachelor’s degree required
10+ years of progressive leadership experience in residential services or related industries
Proven track record of driving revenue growth, improving occupancy, and strengthening market presence
Experience leading multiâsite operations and highâperforming teams
Strong commercial mindset with experience in sales strategy, business development, and customer engagement

Nice To Haves

Master’s preferred in Business, Healthcare Administration, Social Services, or related field

Responsibilities

Strategic Leadership & Market Growth Develops longâterm residential services strategies that aligns with organizational goals while proactively identifying revenue opportunities and market expansion
Analyzes market trends, competitive landscapes, and customer needs to inform pricing, service offerings, and differentiation strategies
Drives initiatives that increase penetration and retention.
Sales & Business Development Partners with marketing and community outreach teams to help build strong residential brand
Oversees development and execution of sales strategies with employees, contractors and partners
Establishes performance targets and sales KPIs for residential growth, occupancy improvement, and customer acquisition
Builds a performanceâdriven culture with clear accountability for both operational and commercial results.
Operational & Financial Oversight Leads daily residential operations to ensure highâquality operational consistency compliance
Develops and manages budgets, forecast revenue, and analyze channel performance
Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required.