Vice President of Product Support-Heavy Equipment

Kimmel & Associates • Philadelphia, PA

26d

About The Position

Our client is a well-established, values-driven heavy equipment dealer serving the Southeastern United States through a multi-branch network and representing a leading global equipment manufacturer. The organization is committed to exceptional customer support and lasting relationships with employees, customers, and communities. Its people-first mindset is grounded in Safety, Integrity, Accountability, Communication, and Collaboration.

The Vice President of Product Support leads the parts, service, technical training, and product support sales organizations across a multi-branch territory. Reporting directly to the Chief Operating Officer and serving on the senior leadership team, this executive oversees approximately two-thirds of the company's workforce. The role is responsible for improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, and developing a high-performing workforce. The Vice President also advances the company's safety culture, operational consistency, and long-term growth strategy.

Requirements

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a strong focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Nice To Haves

• Experience with a major equipment OEM or competitive equipment dealership.

Responsibilities

• Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
• Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance while driving service efficiency and performance.
• Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Strengthen product support capabilities in mining, quarry, and aggregates markets to help customers improve productivity and reduce cost per ton.
• Oversee technical support resources, troubleshooting assistance, and technician development programs that improve workforce competency and service quality.
• Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and career advancement opportunities.
• Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Benefits

• Base salary of $285,000-$300,000.
• Annual performance-based bonus.
• Company vehicle.
• Executive leadership opportunity with significant organizational influence.
• Opportunity to shape product support strategy and performance across a multi-branch dealership.
• Values-driven, people-focused work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed