Vice President of Product Support-Heavy Equipment

Kimmel & Associates • Seattle, WA

1d • $285,000 - $300,000

About The Position

Our client is a well-established, values-driven heavy equipment dealer serving the Southeastern United States through a multi-branch network and representing a leading global equipment manufacturer. The organization is committed to exceptional customer support and lasting relationships with employees, customers, and communities, guided by the values of Safety, Integrity, Accountability, Communication, and Collaboration.

The Vice President of Product Support leads the parts, service, technical training, and product support sales organizations across a multi-branch territory. Reporting directly to the Chief Operating Officer, this executive serves on the senior leadership team and oversees approximately two-thirds of the company's workforce. The role focuses on improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, developing a high-performing workforce, advancing safety and operational consistency, and supporting long-term growth.

Requirements

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, focused on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Nice To Haves

• Experience with a major equipment OEM or competitive equipment dealership.

Responsibilities

• Champion a company-wide safety culture, establish clear expectations, and ensure consistent accountability across all locations.
• Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance, driving service efficiency and performance.
• Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Strengthen product support capabilities in mining, quarry, and aggregates markets to help customers improve productivity and reduce cost per ton.
• Oversee technical support resources, troubleshooting assistance, and technician development programs to improve workforce competency and service quality.
• Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and drive measurable results.
• Partner with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Recruit, coach, and develop leaders throughout the parts and service organizations, building accountability, engagement, and career advancement opportunities.
• Collaborate with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Benefits

• Base salary of $285,000-$300,000
• Annual performance-based bonus
• Company vehicle
• Executive leadership opportunity with significant organizational influence
• Opportunity to shape product support strategy and performance across a multi-branch dealership
• Values-driven, people-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed