Vice President of Product Support-Heavy Equipment

Kimmel & Associates • New Orleans, LA

26d

About The Position

Our client is a well-established, values-driven heavy equipment dealer serving the Southeastern United States through a multi-branch network and representing a leading global equipment manufacturer. The company is committed to exceptional customer support and lasting relationships with employees, customers, and communities, guided by the values of Safety, Integrity, Accountability, Communication, and Collaboration.

The Vice President of Product Support leads the parts, service, technical training, and product support sales organizations across a multi-branch territory. Reporting directly to the Chief Operating Officer and serving on the senior leadership team, this executive oversees approximately two-thirds of the company's workforce. The role is responsible for improving operational performance, growing parts and service revenue, managing expenses, strengthening customer relationships, developing a high-performing workforce, and advancing safety, operational consistency, and long-term growth.

Requirements

• 20+ years of progressive leadership experience in parts, service, and product support operations.
• Demonstrated success implementing Lean, Six Sigma, and continuous improvement initiatives.
• A proven track record of delivering sustained, measurable improvements in operational performance and financial results.
• Strong analytical capabilities, including experience using data and performance metrics to guide business decisions.
• Experience supporting customers across multiple industries and business sizes, with a focus on improving productivity, equipment performance, and operating costs.
• Exceptional leadership and communication skills, with the ability to influence, develop, and align teams across a multi-location organization.
• A people-first leadership approach that builds trust, promotes accountability, and earns employee commitment.
• Ability to develop and execute strategic initiatives while maintaining a focus on customer experience, profitability, and employee development.
• Willingness to travel regularly throughout the assigned territory, with occasional out-of-state travel for training and meetings.

Nice To Haves

• Experience with a major equipment OEM or competitive equipment dealership.

Responsibilities

• Champion a company-wide safety culture, establish clear expectations, and ensure accountability across all locations.
• Oversee inventory planning, purchasing, logistics, distribution, and parts availability across the branch network and represented product lines.
• Lead regional and branch service teams responsible for field service, shop repairs, and preventive maintenance, while improving service efficiency and performance.
• Develop parts and service sales strategies that help customers reduce equipment ownership and operating costs while improving profitability and customer satisfaction.
• Strengthen product support capabilities in mining, quarry, and aggregates markets to help customers improve productivity and reduce cost per ton.
• Oversee technical support resources, troubleshooting assistance, and technician development programs to improve workforce competency and service quality.
• Use KPIs, financial analysis, and operational data to improve productivity, control expenses, increase profitability, and deliver measurable results.
• Collaborate with machine sales, rental, marketing, IT, corporate services, and talent development to align product support with broader business objectives.
• Recruit, coach, and develop leaders across the parts and service organizations, building accountability, engagement, and career advancement opportunities.
• Work with the executive team and OEM partners to establish priorities, implement operational improvements, and support long-term business growth.

Benefits

• Base salary of $285,000-$300,000
• Annual performance-based bonus
• Company vehicle
• Executive leadership opportunity with significant organizational influence
• Opportunity to shape product support strategy and performance across a multi-branch dealership
• Values-driven, people-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed